Customer Service & Operations Associate
Resume:
LLEWELLYN (ELLI) WHITTAKER
**** ** ********* *** ******, Kansas, 66609
I am eagerly seeking employment in a professional work environment. I can bring to your workplace excellent customer service, exceptional phone etiquette, a history of safe motor vehicle operation, inventory maintenance experience, and strong organizational skills.
Education
•Graduate of Sandra Day O’Connor High School, Helotes, TX (San Antonio, TX) Class of 2016
•Pima Medical Institute, Dental Assistant/Receptionist, September 2018 w/ HIPPA, OSHA Training
Prior Employment Experience
Transportation Professional (SecureCare) KVC Kansas, 105 W 7th St, Pittsburg, KS, 66762 April 2024 – October 2024
As a driver for KVC Kansas, I safely and timely transported clients to various appointments. My record keeping obligations included notating mileage and both departure and arrival times. I coordinated with caregivers via telephone communication in advance of transportation. I was expected to know and report any evidence of abuse. I was also bound to keep first aid and CPR certifications.
Service Assistant and Service Driver Assistant Dream Nissan 1216 E 23rd Street, Lawrence Kansas 66046 September 2023 - March 2024
On behalf of Dream Nissan, I contacted customers about their responses to surveys, scheduled service appointments at the most convenient location, handled inbound telephone calls and transferred calls to the correct departments. I further contacted customers to reschedule missed appointments. As a Service Driver Assistant I created repair orders, communicated updates and repair/service recommendations from the technicians, provided for a more enjoyable waiting experience when customers chose to remain at the dealership during service visits.
Service Assistant/Receptionist Phil Long Ford, 1212 Motor City Dr, Colorado Springs, CO, 80906 September 2022 – July 2023
Answered calls to Phil Long Ford, determined the callers’ needs, and transferred caller to the proper department. Further acted to record customer’s reason for call and contact information for return telephone calls and scheduled appointments when appropriate.
Call Center Representative T-Mobile Call Center, 556 Chapel Hills Dr, Colorado Springs, CO, 80920 September 2021 - October 2022
As a Call Center Representative, I answered calls from T-Mobile customers and addressed their concerns about their bills, promotions, or complaints. When I could not resolve the customer’s concerns, I escalated to the proper department then contacted the customer with resolution.
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