Multifaceted Customer Service Professional

KIMBERLY MCCRAY

Monroe, US ***** +1-318-***-**** ****************@******.***

Summary

Multifaceted Customer Service Professional with a proven track record across government services, healthcare, and financial environments. Adept at handling high-volume inquiries, resolving complex client concerns, and ensuring compliance with regulatory standards such as HIPAA and financial protocols. Skilled in documentation, policy interpretation, CRM systems, and benefits coordination. Known for exceptional emotional intelligence, active listening, and empathetic communication that builds trust with diverse populations. Recognized for delivering collaborative solutions, fostering client loyalty, and thriving under pressure in fast-paced, mission-driven settings. Skills

Customer Service

Data Entry

CRM Systems

Documentation Accuracy

Conflicts resolution

Experience

CUSTOMER SERVICE REPRESENTATIVE 10/2024 - 04/2025 Conduent Business Services - Monroe, US

Verified insurance eligibility and benefits using proprietary systems. Verified the accuracy of dental claims for completeness and compliance with insurance policies and regulations. Managed correspondence between patients, providers, and payers regarding authorization status. Reviewed and adjusted dental insurance claims for accuracy, eligibility, and compliance with policy guidelines, ensuring timely resolution, and minimal processing errors. CSR - CUSTOMER SERVICE REPRESENTATIVE 11/2023 - 12/2024 Coast Professional, Inc. - West Monroe, US

Negotiated payment arrangements, and educated clients on available repayment options. Responded to telephone inquiries and complaints, following standard operating procedures. Followed strict compliance protocols, including FDCPA regulations and company privacy policies. LICENSED INSURANCE SALES REPRESENTATIVE 01/2022 - 12/2023 Primerica Life Insurance Agent - Monroe, US

Maintained up-to-date knowledge of state-specific licensing requirements and ensured compliance at all times. Provided accurate quotes, explained coverage options, and assisted clients in selecting suitable policies. Built strong relationships with clients through effective communication and personalized service. Quickly summarize complex information with bullet points, compelling data, or even interesting facts. DIRECT SERVICE PROFESSIONAL (DSP) 03/2019 - 07/2022 Helping Hands Home Services, LLC - Bastrop, US

Communicated effectively with families, care teams, and supervisors to coordinate care and update on client progress.

Conducted regular assessments and tailored interventions, helping clients meet developmental milestones. Education

University of Phoenix - Tempe, AZ Associate of Science Expected in 05/2027

Completed Psychology of Learning Course.

Farmerville High School - Farmerville, LA High school diploma 05/2009

Certifications

Data Security & Privacy Training

First Aid Certification

HIPAA Certification

FDCPA Certification

Additional Information - References

References available upon request

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