Loss Prevention Specialist with Customer Service Focus
Resume:
RENE MORALES
email: *************@*****.***
PROFILE
Specializing in Loss Prevention and resolution of customer issues.
Ability to work as an undercover agent.
Excellent communication skills; experience working with all levels of employees & Leaders.
Hardworking, punctual, energetic, great attitude.
Flexible; adapt easily to change of environment; take a lead position as necessary.
Bilingual – English/Spanish.
WORK EXPERIENCE
August 2012 – September 2025
HEB – Customer champion II
Monitor store activity with use of Close Caption TV monitors or floor presence for potential external and internal shoplifters and document specific details.
Trained to recognize suspicious indicators and methods of operations in organized crime.
Observing and reporting suspicious activity in parking lot.
Monitor parking lot to ensure safety of customers and HEB partners.
Ensure everyone parks in designated areas and handicap spots are not abused by non-handicap vehicles.
Coordinate with Law Enforcement officers on external theft cases.
Attend and testify in court hearings on cases that I assisted in the apprehension of theft suspects.
Assist Detectives with ongoing theft cases.
Perform audits of high shrink departments to identify the cause of merchandise loss.
Assist in resolving customer issues and complaints to enhance customer satisfaction.
July 2008 - May 2013
Marshalls – LOSS PREVENTION/CUSTOMER SERVICE ASSOCIATE
Greeting and assisting customers to ensure optimal customer service experience.
Monitor operational activities in store.
Monitor safety procedures with employees and customers.
Report suspicious activity to the District Loss Prevention Manager.
Work closely with undercover Detectives to detect organized external theft.
Community Service/Volunteer Programs
Juvenile Diabetic Research Foundation
St. Jude
Meals on Wheels
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