Customer Service Specialist with Military Background in Healthcare

SABRINA J. CAMP

Cibolo, TX

Cell: 757-***-****

*****@*******.*** or *********@*****.***

LinkedIn Account: www.linkedin.com/in/sabrina-j-camp-355489161 PROFESSIONAL SUMMARY

Military Veteran and Medical Laboratory Technician with a Secret Security Clearance and 20 years of proven experience in the United States Navy. Accomplished quantifiable results while leading teams of 24 in high-powered, fast-paced, joint military training environments. Possess a comprehensive background in collecting, testing, manufacturing, and distributing lifesaving blood products derived from conducting national and global operations in Cuba, Japan, Guam, and Korea. Managed risk upon multiple lines to protect assets, property, and equipment valued over $3M while exceeding the expectations of senior leadership. Possesses extensive knowledge in Donor Center collections. Recipient of multiple awards for outstanding performance and professionalism. Career supported by an Associate in Applied Science degree. Key expertise includes:

● Career Experiences

● Personnel Management

● Communication

● Proficiencies

● Training and Development

● Policy Implementation

PROFESSIONAL EXPERIENCE

CVS – San Antonio, TX 2022

Customer Service Representative

Focused on resolving concerns efficiently while navigating multiple systems to ensure high customer satisfaction.

● Handled inbound phone calls to assist customers with claims status and insurance coverage. While acting as a patient advocate, actively listened, researched, and resolved customer issues and concerns.

● Accurately documented all customer interactions and updated customer information in the Customer Relationship Management system.

United States Navy – San Antonio, TX 2018 – 2021

First Line Supervisor

Led 30 Joint-Service instructors in delivering 3,000 hours of didactic and practical instruction to 1500 Army and Navy students.

● Leadership yielded 70 Honor Graduates, 130 Dean’s List recipients, 1 Meritorious Advancement, 25 personal awards, 20 Master Training Specialist Qualifications, and 12 re-enlistments.

● Instrumental in the new Medical Laboratory Technician Program curriculum review and implementation, devoting 50 hours to the validation of all course materials, Standard Operating Procedures, and student study guides.

● Facilitated individualized enlisted advancement instruction to 50 Sailors, resulting in 100% command retention.

United States Navy – Okinawa, Japan 2014 – 2018

First Line Supervisor

Led, mentored, and trained 34 military and civilian personnel in the largest Joint Blood Program Office outside of the continental U.S. Responsible for distributing critical blood products throughout the Pacific area of responsibility in support of global operations while assigned to the Armed Services Blood Bank Center.

● Supported 23 joint military exercises, eight Military Treatment Facilities, and three Naval ships with zero delays. Enforced College of American Pathologists (CAP) and Food and Drug Administration (FDA) compliance, yielding successful inspections with zero discrepancies.

● Chaired 30 Career Development Boards for Sailors, providing mentorship that resulted in 15 Navy promotions, 17 personal awards, and 10 command awards.

● Managed $9M worth of laboratory testing equipment in one of two viral testing labs in the Department of Defense.

● Received the Navy and Marine Corps Commendation Medal from senior leaders for superior performance. SABRINA J. CAMP PAGE 2

United States Navy – Portsmouth, VA 2013 – 2014

First Line Supervisor

Led and managed 39 personnel and supervised a budget of $5M in the execution of laboratory care to over 300,000 patients in the largest Naval teaching hospital.

● Supervised the Specimen Receiving Department, responsible for accepting 600,000 samples. Directly impacted command readiness for 130 commands and ensured medical readiness for the largest Naval Shipyard in the country.

● Dedicated 320 hours to the validation of two new laboratory analyzers valued at $230K. Efforts increased laboratory capabilities and decreased turnaround times by 30%. Trained 27 personnel and deemed Naval Medical Center Portsmouth the first Naval Hospital to implement the equipment and software.

● Facilitated 20 Nursing Orientation classes for 200 new nurses on the hospital’s general laboratory overview policies and procedures, ensuring adherence to the Surgeon General’s Patient Safety initiative for 2014.

● Received the Navy and Marine Corps Achievement Medal from senior leaders for superior performance. United States Navy – USS Theodore Roosevelt CVN 71, Newport News, VA 2011 – 2013 Advanced Laboratory Technician

As the sole laboratory technician for a vessel of 6,500 Sailors, collected, prepared, and processed 3,200 routine lab specimens, 950 HIV specimens, and 125 Pap Smear specimens, supporting the Command’s Medical Readiness standard and avoiding a delay in the deployment schedule.

● Supervised the transition of medical services and equipment worth $4M from a temporary facility to the ship in two days with no loss of equipment or degradation of medical services.

● Revamped the laboratory procedures manual, reducing patient wait times and improving the overall operations of the medical department.

United States Navy – Guantanamo Bay, Cuba 2009 – 2011 Advanced Laboratory Technician

Supervised the Hematology, Coagulation, and Serology sections of the Laboratory. Responsible for maintaining a 90-day threshold of supplies, reagents, and equipment for an arduous and remote location.

● Processed 450 units of blood and coordinated 30 outgoing shipments of blood products while simultaneously maintaining an Operational Target Budget of $350,000 and optimal Blood Bank readiness. A vital team member accepting and testing laboratory specimens for 25 injured evacuees during Operation Unified Response, providing life-saving measures to two victims.

● Reviewed 900 College of American Pathologists Accreditation (CAP) questions, directly responsible for a successful re-accreditation inspection with zero discrepancies.

● Completed 100 American Association of Blood Banks (AABB) foundational requirements in preparation for the US Naval Hospital, Guantanamo Bay’s first-ever AABB accreditation inspection with zero discrepancies.

● Received the Navy and Marine Corps Achievement Medal from senior leaders for superior performance. EDUCATION

Medical Laboratory Technician Certification, Thomas Nelson Community College - 2005 Associate Degree in Applied Science, Health Sciences, Thomas Edison State University - 2018 Bachelor of Science in Health Sciences, University of the Incarnate Word - 2022 Bachelor of Science in Leadership Skills, Minor in Human Resource Management, University of the Incarnate Word

- 2026

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