Customer Service & Operations Specialist (Remote)

Sharron Lawrence

************@*****.*** 919-***-**** Raleigh, NC

SUMMARY

Seasoned Operations Manager with 31 years of diverse experience, including financial management and logistics coordination. Skilled in maintaining equipment, overseeing production, and providing exceptional non-clinical patient support. Seeking a Customer Service Rep role to leverage expertise in efficient operations and client-facing communication.

WORK EXPERIENCE

Vusor, Raleigh, NC - Customer Care/ Prep Coordinator 2021 - Present

• Take calls/emails and confirm appointments. Use applications Slack, Zendesk, Sterling, HERMES, Humanity, Fountain, Khonsu, Routable and Telegram to make sure all customers accts. are accurate & up-to-date. Make sure packages are placed on routes accurately & organized for deliveries. Monitor to make any necessary changes to routes etc. KDS Express LLC, Raleigh, NC - Customer Service Manager/Driver 2009 - Present

• Oversee financial operations, including the maintenance of comprehensive records such as payment transactions, invoices, and annual financial statements. • Coordinate business operations, ensuring efficient production workflows and cost-effective pricing strategies. • Facilitate timely cargo deliveries by managing accommodation arrangements and transportation logistics.

Tammy Lynn Center, Raleigh, NC - Rehabilitation Technician 2005 - 2008

• Facilitated patient access to care by providing timely transportation to appointments and preparing treatment areas and equipment.

Gunther’s Transport, Hanover, MD - OTR (Over the Road) Truck Driver 1999 - 2004

• Ensured the punctual and secure delivery of freight across extensive routes, adhering to strict schedules and optimizing delivery processes.

U.S. Army National Guard, Fort Lee, VA/Fort Jackson, SC - Food Service/Administrative Specialist 1993 - 1999 EDUCATION

Johnson & Wales University, AA Providence, RI 02903 Greyhound Driver’s Training School Certificate, Transportation Pleasantville, NJ 2016 SKILLS: • Communication • Problem-Solving • Time Management • Customer Care • Attention to Detail • Empathy • Technical Proficiency • Data Entry • Multitasking • Patience • Conflict Resolution • Product Knowledge •