Senior IT Program Manager & Systems Analyst Consultant

Christopher C. Forehand

Tampa, FL ***** 206-***-**** **************@*******.*** www.linkedin.com/in/chrisforehand

Global Software Development Project Manager - Jabil

TECHNOLOGY PROJECT MANAGER GLOBAL STRATEGY & DESIGN SERVICES

Technology Roadmap Alignment Advanced Manufacturing Global Operations Services EE

Requirements Engineering API & Back-End Integrations Scaled Agile Delivery

oBusiness requirements gathering, cost, risk, owner of schedules, POC, BoM, Stakeholder Manager, BRD to FRD, full delivery metrics with concurrent project management, Sr. VP presentations, partner management

Strategy Alignment Operating Model Redesign Agile & SAFe Transformation

Advanced Analytics Cloud-Native Data Integration Executive Data Storytelling

Former – Group PMO Manager in Windows Core – Microsoft Windows (Windows, software and hardware delivery with ODMs, OEMs, IHVs, ISVs) – Plug&Play –Release IT Manager

oMicrosoft MSFT: *******@*********.***

Former - .Net, Core Windows architecture – APIs, .NET services, C# proven methods

Industrial control, Allan Bradly, fault tolerance – resilience controls with telemetry to dashboards

Career Locations: Tampa, FL area - or – Remote (US time zones preferred)

Strategic Technical Leader with a Bachelor of Science in Electrical Engineering (BSEE) and over 30 years of experience managing high-complexity technology projects. Expert in aligning customer technology roadmaps with enterprise capabilities to drive profitable design wins and flawless global execution. Proven track record in developing complex Statements of Work (SOW), business proposals, and financial models for multi-functional global projects. Highly skilled in selling value-add services including design, layout, and Global Operations Services (Advanced Test, R&D, and Manufacturing).

CORE COMPETENCIES

Strategic Roadmap Alignment: Integrating customer product lifecycles with internal technology roadmaps; identifying BU strategic directions.

Technical Sales & Advocacy: Pitching Design/Layout Services, Early Supplier Involvement (ESI), and Global Operations Services to senior engineering stakeholders.

Global Project Execution: Managing multi-functional teams across global workcells; accountability for project budgets, schedules, and AROD (Accretive Return on Design).

Financial & Business Acumen: Developing complex SOWs, business cases, and cost-trend analyses; managing Jabil-style workcell statement processes.

Technical Expertise: R&D, product design/development, high-voltage systems, AI infrastructure, and enterprise software architecture.

Integration Leadership: Core System Integrations, API Management (REST/Webhooks), Data Exchange Protocols, Software Architecture, Solutioning.

Project Governance: Scope/Schedule/Cost Management, Resource Capacity Planning, Risk Identification, Backlog Prioritization (Jira).

Stakeholder Collaboration: Client-Facing Relationship Management, Requirements Workshops, Sales Support, Mentorship in Implementation Methodologies.

Performance & Adoption: Data Accuracy Verification, User Adoption Tracking, Revenue-Driven Advocacy, Escalation Handling.

SCM Modernization: Parts Ordering Automation, Catalog Normalization, Vendor Pricing Comparison, Inventory Feasibility, Procurement Workflows.

Regulatory Automation: SOX/NERC/KYC Compliance Systems, AI-Enabled Regulatory Workflows, Scalable Compliance Products.

Technical Ecosystem: Azure (Required), Snowflake, Power BI, SQL, PDLC, Agile/SAFe.

Data Analysis: Predictive Modeling, Dashboarding for SLT, Data Quality (Snowflake/Azure Data Lake).

Operations & Program Management: Daily Operational Continuity, End-to-End Product Launches, Scope & Schedule Execution, Back-end Systems Integration.

Systems & SAP Management: SAP Issue Tracking, Bug Triage & Resolution (12+ years), System Readiness, Inventory Health Management.

Process Improvement: Workflow Optimization, Automation, Technical Specification Authoring, Risk Identification & Mitigation.

Emerging Tech: AI Agents, Microsoft Copilot, Process Automation, Data Analytics & Executive Reporting (Power BI).

Operations & Transformations: Operating Model Redesign, Digital Modernization, Process Re-engineering, EPMO Standards, Global Scaling.

Payments & Transactions: Movement of Funds (Incoming/Outgoing), SWIFT/ISO 20022, Transaction Lifecycle Management, Cash & Securities.

oThomson Reuters, Deloitte – Global Next, Once Source, ERP, CRB with HRIS systems for total rewards employee compensation statements, to S2P, P2P – PO payments.

Risk & Controls: Risk Management Frameworks (3LoD), Proactive Control Implementation, Audit Readiness (SOX), Compliance (KYC/AML). MTDs for FinTech, FinCEM, 911 documents.

Strategic Leadership: Stakeholder Influence, Resource Arbitration, Financial Data Analysis, Steering Committee Governance. (former manager 20 years leading by example as IC, team leadership, former hiring manager Windows Core Teams).

Governance & Execution: Program Governance Frameworks, Milestone Tracking, Resource Arbitration, Risk & Issue Disposition, Strategic Alignment.

Payments & Risk: Movement of Funds (Incoming/Outgoing/Internal), Payment Risk Consolidation, Proactive Control Implementation, LOB Integration. SWIFT Automation, ISO 20022 Messaging, Cash & Securities Settlement, Cross-LOB Payment Integration, Fintech Ops.

Stakeholder Management: Executive Reporting, Steering Committee Facilitation, Relationship Management across 3 Lines of Defense (3LoD).

Data & Analytics: Business Case/Cost-Benefit Analysis, Quality Assurance of Program Metrics, Power BI Executive Dashboards, Audit Readiness. Financial Data Modeling, Audit Compliance (SOX/KYC/AML), Cost Optimization, Telemetry-Based Reporting.

Technical Leadership: PMP/Agile Methodologies, ERP Systems (SAP/Oracle), Azure DevOps, Information Systems Strategy.

Business Analysis: Requirements Gathering, Functional Specifications, User Stories, Business Process Documentation, Workflow Automation.

Data & Operations: Data Analysis, ETL Processes, Data Import & Extraction, Data Field Mapping, SQL, Power BI, Excel.

Agile Execution: JIRA, Confluence, Task Tracking, Sprint Planning, DevOps & Ops Execution, System Documentation.

Domain Expertise: Energy Operations (NERC/Utility ecosystems), Software Development Lifecycle (SDLC), Financial Operations.

Operations & Delivery: Daily Operations Management, End-to-End Product Launches, Inventory Management, Supply Chain Integration (Fulfillment/TMC).

Systems & SAP Mastery: SAP Bug Management & Issue Tracking, System Readiness, Systems & Tools Management, Backend Integration.

Engineering Partnership: Bug Triage & Resolution, Technical Specifications, Test Plan Documentation, Release Scheduling.

Analytics & Optimization: Data Analysis & Reporting, Workflow Optimization & Automation, AI Tools (Copilot), Risk Identification & Mitigation, Process Improvement.

TECHNICAL CORE COMPETENCIES

AI & Data Science: AI Implementation Lifecycle, Predictive Analytics, Agentic AI Workflows, Machine Learning Operations (MLOps), Telemetry-driven Risk Modeling.

Enterprise Leadership: Scaled Agile Framework (SAFe), Lean Six Sigma, Capex/Opex Portfolio Management ($1B+), Global Resource Leveling, Supply Chain Sequencing.

Governance: Responsible AI (RAI) Standards, Data Privacy (GDPR/SOX), ISO 27001, AI Model Risk Management (MRM), Global Trade Compliance.

Systems: Microsoft Azure (AI Services/Cloud Infrastructure), Power BI (Advanced Visualization), SQL, MS Project, SAP/ERP Systems, Telemetry Data Integration.

KEY CAREER ACHIEVEMENTS

Operational Efficiency in AI Deployment (Banking and Energy): Optimized global supply chain sequencing for AI-enabled hardware, reducing lead times for cluster readiness by 15% through telemetry-driven predictive modeling and advanced resource leveling.

AI-Driven Risk Mitigation (Citibank): Pioneered an AI-based gap detection system for global banking compliance, automating the identification of KYC/AML risks and reducing manual audit cycles across international financial networks.

Portfolio Governance: Successfully managed global delivery roadmaps for 1,100+ projects simultaneously, maintaining 98% on-time delivery while navigating complex post-pandemic supply chain constraints.

PROFESSIONAL EXPERIENCE

MICROSOFT (via Contract) Sr. Strategic Program Manage (Delivery Lead) – Global Infrastructure & R&D Jan 2026 – May 2026

Technology Roadmap Alignment: Direct the alignment of global AI infrastructure roadmaps with hardware manufacturing capabilities, ensuring integration across 272+ data centers.

Complex Project Delivery: Lead highly complex technology projects, developing detailed SOWs and business proposals for billion-dollar Capex allocations in AI/LLM infrastructure.

Stakeholder Liaison: Serve as the primary technical point of contact for senior leadership, presenting technical feasibility studies and "selling" the value of advanced infrastructure layouts.

Global Operations Coordination: Manage multiple global workstreams to ensure day-to-day operational continuity and the successful launch of R&D hardware initiatives.

Core System Integration: Oversee complex infrastructure and platform integration projects for global supply chain modernization, ensuring data exchange between SAP, Snowflake, and Azure ecosystems.

Technical SME: Serve as the subject matter expert for internal teams and partners, coordinating technical resources to align architecture with business objectives.

Backlog & Defect Management: Intake and prioritize defects within the integration backlog, ensuring resource availability and allocation across multiple high-priority workstreams.

EMERA (Energy/Utilities) Sr. Lead Project Manager/Stakeholder IT Delivery Manager – Operational Transformation 2024 – 2025

Strategic Direction: Established the strategic technical direction for enterprise-wide digital architecture, aligning utility technology roadmaps with operational field requirements.

Value-Add Service Growth: Increased exposure of internal technology services by driving the adoption of ServiceNow SPM and SAP integrations across US and Canada workcells.

Performance Monitoring: Utilized advanced analytics to monitor cost trends and improve value, ensuring project financials remained realistic and effective.

Enterprise Software Implementation: Directed the implementation of ServiceNow SPM and SAP integrations across US and Canada utilities, utilizing structured methodologies to ensure on-time, on-budget delivery.

Methodology Mentorship: Mentored internal business units and external partners on implementation best practices, setting realistic expectations and measuring project performance through Power BI metrics.

Cross-Functional Workshops: Led requirements gathering workshops to define project scope and functional specifications for enterprise-wide digital architecture.

SAP ERP Implementation: Managed the backend integration and system readiness for large-scale SAP rollouts, coordinating between Supply Chain, Finance, and IT partners.

Operational Efficiency: Identified gaps and risks in legacy utility workflows, implementing ServiceNow SPM to automate task tracking and improve milestone visibility.

Risk Mitigation: Authoring requirements documents and technical specifications to ensure that complex infrastructure projects met strict NERC and SOX compliance standards.

Strategy Implementation: Drove the implementation of Operations strategy through a unified ServiceNow SPM rollout, redefining core architecture and processes for US and Canada utility workstreams.

Stakeholder Alignment: Built and managed relationships with key organizations to ensure project scope met long-term business goals and financial stability requirements.

Owned the "Book of Work" for IT software/hardware: Transformation and migrations across US and Canada, delivering critical HRIS and Field Ops software migrations (SAP, SuccessFactors, Oracle). Architected a ServiceNow Strategic Portfolio Management (SPM) implementation covering ITSM, ITOM, and ITFM, streamlining incident management and financial modeling. Managed federal regulatory compliance (NERC/SOX) for energy risk assessments, automating SharePoint workflows to improve data recovery speeds. Presented deep-dive status and risk analysis to the Sr. VP level, ensuring projects remained within strict budget constraints using Oracle P2P integrations.

Operating Model Redesign: Led a multi-year digital transformation of the IT and Field Operations operating model, architecting a ServiceNow Strategic Portfolio Management (SPM) rollout to unify siloed business units. • OCM & Leadership Alignment: Acted as a trusted advisor to the Sr. VP level, leading Organizational Change Management (OCM) initiatives to manage change fatigue and ensure high adoption of new SAP/SuccessFactors workflows.

Governance Discipline: Established the EPMO governance structure for the US and Canada "Book of Work," adhering to CI frameworks and federal regulatory mandates (NERC/SOX).

Execution & Lifecycle Management: Managed the full product development life cycle for enterprise software migrations, aligning delivery goals with organizational risk and compliance standards.

Continuous Process Improvement: Architected a ServiceNow Strategic Portfolio Management (SPM) rollout that streamlined delivery intake and enhanced visibility into cross-functional dependencies.

PMO Governance & ERP Transformation: Stood up and managed comprehensive PMO frameworks and governance models to oversee a massive "Book of Work," directing critical ERP and HRIS digital transformations (SAP, SuccessFactors, Oracle) across the US and Canada.

Change & Transformation: Supported business alignment and adoption across heavily matrixed stakeholder groups, ensuring clarity of scope and business impact during legacy-to-cloud migrations.

Compliance Discipline: Maintained strict RAID logs and mitigated risks to ensure disciplined program execution aligned with rigorous federal compliance mandates (NERC/SOX).

CITIBANK Sr. Program Manager – BA, Scrum Master –manager of BA’s, Test, Devs – CSD/SSI Mar 20216 – Dec 2023

Technical Subject Matter Expert: Acted as the main escalation point between technical design teams and production business units for global payment and transaction systems.

Relationship Ownership: Served as the primary contact for central engineering groups, supporting high-stakes technical projects and providing guidance to multi-functional pods.

Design Service Agreements: Managed the lifecycle of complex design service agreements (DSA) and SOWs, ensuring transparency and accuracy in reporting to executive stakeholders.

Full Program Management of projects duties while managing 11 developer team and one BA while coordinating requests for financial updates with financial Operations teams. Code areas included: scheduling and micro-services code, SQL, .Net, Java code, digital system design updates release deployed to Windows core code as well as backend IBM mainframe for world-wide releases [Waterfall, Iterative, Modified Agile / Agile – all utilized].

oDirectly also managed deployment tools utilized to track, deploy code, track change management solutions including Service Now, DevOps / Azure utilization, Jira with GitHub integration.

Project Management work including requirements gathering, cross-project developer project management including negotiating, owning release management schedules for multiple book of work automation requests from operation managers handling financial transactions per country (Cash, Securities, Customer Equities, Credit, Depository connections, with compliance goals) while working with partnering deployment teams. Full end-to-end software management negotiating with other teams, operations, and outside customer’s solutions to fit within budget and on time lines that realistically allowed book of work to maintain synergy with needed deployments onetime.

oBudget oversight and project cost analysis: Ensure that all projects are executed within the predefined budget, making proactive adjustments as necessary. Projected new project cost analysis with risks, updating with actual costs maintaining budget constraints.

oVender management with all stakeholders for go to market release issues on a daily basis to close business goals.

Injected Sr. Management skills with sourcing, negotiating large multi-team / multi-client solutions that meet solutions my teams needed while staying ahead of curve on timely deployments and PMO/BAU duties.

Drive technical design reviews, modeling to system designing using new SDK / Microservices initiatives within dev team, cross-company SDK implementation of Sr. VP technology goals with latest Microsoft and other latest tools, services while implementing close to zero touch points for users.

Drive standups, weekly Sr. VP calls to give status and drive closer cross company initiatives.

Drive report processes, communication company and partner communications in daily deployment work.

Drive test development drops end-to-end tracking projects in JIRA, TFS, HPQC, and Microsoft Project while verifying code to UI deployment requirements while managing Service Now production requests.

Directly implemented Team Foundation Server report tracking for teams and Sr. VP statues while maintain system changes.

oCurrently migrating TFS to JIRA and any legacy HPQC systems to one in-house solution hooking into PM / SDLC tools CITI utilizes on daily basis with compliance and deployment work.

Managed team’s Book of Work for CSD and SSI app ids – CSD up to 100 projects a year deployed work wide, SSI working with SWIFT report to develop new process and procedures for CITI top banking customers automating client settlement instructions.

Live web data for SSI app to web – developing, managing legacy application to new digital transformation (combinational and sequential data sets, synchronizing with BI systems, and live primary customer data between enterprise systems with customer journey-mapping for enterprise customer experience).

Payment Risk Governance: Led the execution of strategic controls for global outgoing and internal fund movements, consolidating payment risks into a unified reporting entity for franchise leadership.

Control Harmonization: Partnered across Technology, Risk, and Operations to harmonize controls, reducing reliance on detective measures by implementing proactive, systemic validation protocols.

Cross-Functional Arbitration: Functioned as the primary lead for the arbitration of macro-level topics across different Lines of Business (LOBs), ensuring payment architecture met diverse business objectives.

JPM / CHASE, IT -Sr. Project Manager – End-to-End Agile Deployment / Release Manager Feb 2016 - April 2016

Full release management control with Developers, Program Managers, Test Team including TAM work with partners handling deployment, build processes, and procedures for deploying secure VPN and Payment website for marketing campaign during deployments. Handled full RFC and approvals, documentation control, schedule control while improving release process daily.

Drove standups, implement Agile into team (was running in waterfall process), drove meetings, direct people and processes closer on deployment campaign goals including team sourcing and team wide negotiations to deliver on time within budget.

Business and technical document requirements in traditional program / project manager full lifecycle deployment (Risk vs. Cost impact, best course of action, deployment techniques analyzed and proven in UAT environment with VP status.

Drove report processes, communication company and partner communications in daily deployment work.

Help test development drops end-to-end filling bugs in JIRA and verifying code to UI partner integration requirements.

SharePoint business requirements sign-off and full process / procedure development for deployments.

MICROSOFT CORPORATION Sr. Technical Program Manager / Group Manager JAN 1993 – DEC 2015

R&D & Design Advocacy: Championed early supplier involvement for new R&D projects, coordinating between internal engineering and global manufacturing partners (Intel, Dell, HP).

Multi-Functional Leadership: Managed global technical teams for the 0-to-1 launch of internal engineering platforms, overseeing project schedules, financials, and technical specifications.

Macro-Level Project Leadership: Directed the creation of multiple work projects for the Windows Core ecosystem, managing their alignment to global business goals and hardware/software synergy.

Standards Adherence: Drove rigorous adherence to project processes and delivery standards, ensuring transparent communication of status and issue disposition to executive sponsors.

Unified Collaboration: Managed the global rollout of Lync Room Systems (LRS), coordinating with ODMs (Crestron, Polycom) and hardware partners.

Windows Store – Ecomm (EofT) –Sr. TPM – www.microsoftstore.com and brick and mortar – all supply chain logistics with ODM, OEMs, retail, on-line ( HP, Dell, Amazon, Acer, Logitech, etc.) owner of campaign management leading up implementations of supply chain logistics for all Microsoft ecomm, to physical store deployments and maintaining logistical supply channel metrics.

Windows Core: Led TPM and QA efforts for Windows Plug & Play, Bluetooth 1.0, and Secure Digital (SD) driver integration.

Strategic Partnerships: Acted as technical liaison for IBM, Dell, HP, Intel, and AMD to ensure hardware/software synergy for major Windows OS releases (all ODMs, OEMs, IHVs, ISVs).

Motherboards, BIOS, CPUs, GPUs, Battery – APM-Smart battery, all devices working with Windows teams. Internal Tools:

Directed the Product 1.0 delivery of Team Foundation Server (TFS) with C#/.NET teams,

Windows Debugger TPM – WinDBG, and many internal coding tools and databases.

Manager: Hiring, firing, performance reviews, career development, HR standards, including contractor hiring, managing world-wide partner labs, Sr. VP reviews/design reviews – Technical Presenter, Trade Show presenter and leading trade shows end-to-end logistics (Windows Core/WinHEC/New world-wide partner device Rollouts: Bluetooth-SIG, SD/MMC, Features Expert/SME-IBM, Dell, HP, OEM, ODM, IHV, ISV, etc.)

VALMET PLANT / MEAD Systems Controls Engineer / Project Manager 1991 – 1992

Engineering & Design Roots: Technically developed and managed industrial control systems, providing the foundational engineering expertise required to bridge the gap between design and mass production.

TECHNICAL TOOLKIT

Systems: SAP (Financial/AROD), ServiceNow SPM, Azure DevOps, Jira, MS Project.

Data & Analytics: Power BI, SQL, Cost Modeling, Trend Analysis.

Communication: Professional Technical Presentations, SOW/DSA Authoring, Business Proposals.

EDUCATION & CERTIFICATIONS

Bachelor of Science in Electrical Engineering (BSEE) University of Alabama

Project Management Professional (PMP) PMI

Certified Scrum Master (CSM) Scrum Alliance

Risk to Resilience (SOX) Certified

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