Multifaceted Operations Leader and Customer Specialist

Ashley Walker

Macon, MS ***** +1-662-***-**** ***************@*****.***

Professional Summary

Versatile professional with over 15 years of experience in customer service, office management, and team leadership. Demonstrated expertise as a part owner and manager in tax services, shipping and receiving clerk, and shift supervisor. Skilled in building client relationships, supervising teams, and ensuring operational efficiency in fast-paced environments. Work Experience

Shipping and Receiving Clerk

PECO FOODS West Point, MS

May 2022

Ship and receive trucks, check emails and handle paper work . I’ve dealt with every customer you could think of, so I have a little extra experience in customer service. Before I became a shipping clerk I was Quality Lead in the warehouse. Seasonal Tax Professional

Mattox Tax Office West Point, MS

January 2018

• Co-owned and managed Mattox Tax Office, ensuring smooth daily operations and regulatory compliance

• Maintained a safe and trusted environment for clients and staff, fostering positive relationships

• Leveraged 15+ years of tax preparation experience to provide accurate, knowledgeable feedback to clients

• Built strong client bonds by delivering reliable service and personalized support

• Enhanced customer service by addressing diverse client needs and concerns Shift Supervisor

Rolling Hills Hospital Starkville, MS

October 2020 to January 2023

I was responsible for basically everything ! I played a very important role at the mental facility. I made sure every resident was taken care of by our DSP/CNAs. I assigned cases to workers. I made weekly schedules . I did it all Customer Service Representative

Sitel W@H Starkville, MS

March 2020 to July 2020

• Delivered exceptional customer service to a diverse client base, enhancing customer satisfaction and retention Education

Kinesiology (Completing Bachelor's)

Mississippi University for Women Columbus, MS

January 2025 to Present

Liberal Arts & Sciences (Associate)

EMCC Scooba, MS

August 2015 to January 2017

Upper secondary education

Bachelor's degree

Bachelor of Science

Skills

ISO 9001 Microsoft Access School experience Warehouse operations Quality management Outside sales Precision measuring instruments Fact checking Youth services Management Mechanical knowledge Delivery driver experience Maintenance Shipping & Receiving Laboratory experience Cultural exchange High school exchange programs Inventory management Quality control Grammar Experience Coordinate measuring machine Shift Management Customer service Root cause analysis SAP Load & Unload Microsoft Word Attention to detail Sports Coaching Project implementation Leadership Manufacturing Team motivation (leadership skill) Time management Microsoft Excel Process improvement Quality inspection Microsoft PowerPoint Heavy lifting Program Development Freight Experience Analysis skills Typing, Friendly, Social Assembly Technical Proficiency Negotiation Strategic planning Staff scheduling Youth worker experience Supervising experience Technical sales Client relationship management Volunteer recruitment Driving Clear language communication Serving Experience Microsoft Outlook Organizational skills Forklift Computer skills Task prioritization Packaging Personal Training Calipers Tax experience Email correspondence Microsoft Office Productivity software Certifications and Licenses

Driver's License

CPA

Certified Quality Engineer

HACCP Certification

ASQC Certification

Forklift Certification

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