Customer-Focused Problem Solver with Operations Experience
Resume:
Elizabeth Carter
Gainesville, Georgia
****.**********@*****.***
Objective Motivated professional capable of building productive relationships, resolving complex issues and winning customer satisfaction and contributing to company success.
Conscientious professional with I years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive fast-paced environments. Academic Details Chestatee High School
High School Diploma, 3.9, 2009
University of North Georgia
Associates Degree for Business Administration, 3.7, Pursuing Work Experience Williams-Sonoma
Customer Service Representative, Jun 2019 - Jan 2020 Role : Cultivated customer loyalty, promoted repeat customers and improved sales.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Answered customer telephone calls promptly to avoid on-hold wait times Lower's Risk Group
Criminal Research Anaylst, Aug 2016 - Jun 2019
Role : Researched and recommended process improvements designed to mitigate operational and financial risk.
Responded to inquiries from general public regarding court appearances, trail dates, judicial procedures and fines/costs.
Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
Boehringer Ingelheim
Laboratory Technician Level 2, Apr 2016 - Aug 2016 Role : Developed standard operating procedures and document workflows for current and future process steps.
Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
Kept laboratory in compliance with all applicable guidelines and laws. Windstream Communications
Customer Service Representative, Mar 2015 - Dec 2015 Role : Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Entered customer interaction details into appropriate programs to track requests, document problems and record solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Georgia Poultry Laboratory Network
Laboratory Technician, Aug 2012 - Feb 2015
Role : Ensured purity of specimens collected through special techniques taught by laboratory personnel and standard operating procedures. Recorded, reported and posted test results using LIMS Sytems. Prepared samples for shipping and disposed of avian bio-waste in proper containers.
Skills Complaint resolution
Credit card processing/ Data entry
Sale expertise
Report preparation
Administrative support
Achievements Graduated with a 3.9 GPA
Enrolled in honors and advanced placement classes
Award winning lead flutist in marching and symphonic band Consistent Honor roll and Merit roll
Jr. Beta graduate with honors
Recieved the German Adept award
Curricular
Activities
Co-Curricular
Worked for charity at humane societies and animal shelters around the county.
Extra-Curricular
Bio-Safety Level 3 Laboratory Certification
Six Sigma White Belt certified with plans to attain more belts Strength Good listening skills
MS office proficient
Quick Learner
Professional telephone demeanor
Creative problem solving
Computer/technology proficient
(Elizabeth Carter)
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