Remote-Ready Front Desk & Customer Support Specialist

Kyra Auguste

Chicago, IL ***** 773-***-**** **********@*****.***

Professional Summary

Customer-focused professional with hands-on experience in customer service, front desk operations, and facility supervision. Proven ability to communicate clearly, resolve concerns, and support customers in fast-paced environments. Known for teamwork, professionalism, and adaptability. Professional Skills

Customer Service & Guest Relations Organization & Attention to Detail Problem Solving Team Collaboration Time Management Verbal & Written Communication Google Drive Microsoft Office Suite Canva Creative Communication & Visual Design Adobe Creative Suite Procreate Education

Illinois State University, Normal, IL Bachelor of Arts – Graphic Design Graduated: August 2025 Customer Service & Professional Experience

Retail Associate Ross Dress for Less June 2025 – Present

• Oversee fast paced, high demand fitting room operations, monitoring traffic flow and ensuring a clean environment

• Deliver high-quality, efficient customer service by actively engaging shoppers and resolving concerns

• Uphold store policies and loss prevention standards to ensure accurate revenue capture for all garments

• Attention to detail in presentation and communication to directly impact company revenue

• Collaborated cross-functionally with sales floor team to ensure smooth daily operations E-Sports Facility Supervisor Illinois State University October 2022 – May 2025

• Managed and streamlined equipment maintenance for a 70-computer, 6-console gaming facility with two premium gaming suites

• Served as first point of contact for client escalations, resolving concerns professionally to maintain service continuity

• Communicated clearly with team members and supervisors to ensure daily operational alignment

• Generated daily reports and escalated system outages, equipment failures and inventory discrepancies to seniors and tech partners for timely resolution

Student Caller Illinois State University Telefund Center October 2021 – May 2022

• Conducted outbound outreach, building rapport and communicating fundraising initiatives persuasively

• Translated complex information into concise, audience-appropriate messaging to drive donor engagement

• Handled sensitive donor information, personal and payment data, with strict confidentiality according to regulations Additional Experience

Front Desk Associate Boys and Girls Clubs of Chicago July 2021 – August 2021

• Managed front desk operations including phone handling, visitor coordination, and check-in/check-out procedures

• Directed children to assigned activity areas while adhering to safety protocols in a fast-paced environment

• Served as primary point of contact for families and staff, resolving inquiries and concerns with professionalism Customer Service Associate (Various Roles) Illinois State University November 2019 – May 2021

• Delivered customer service across multiple dining venues including Starbucks, The Landing Café, and Star Ginger

• Processed transactions accurately and maintained sanitation requirements per food safety protocols

• Supported food prep and operations in a fast-paced environment according to company and client standards Arts & Crafts Instructor St. Sabina Ark June 2019 – August 2019

• Facilitated structured activities for children ages 5–15, fostering a productive environment

• Encouraged teamwork, creativity, and positive engagement among participants Social Media & Communications Support Ignite Ministries June 2023 – December 2023

• Designed presentations, event posts and promotional materials to effectively communicate programs and initiatives

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