Customer Service Professional with 5 Years Experience
Resume:
CARRER
overview
Senior high school
Dominican College of
tarlac
Accountancy business
and management (
ABM)
Education
English
Language
ANGELICA
ADARVE
May
2019
-Aug
2020
SPRINT IQOR
Customer service representative
Resolving account issues, providing information on plan features, addressing billing inquiries, helping with device activation or troubleshooting, and directing customers to appropriate departments when needed.
Handled escalated concerns with professionalism
and empathy, ensuring timely resolution and follow- up.
Aug
2020
-Dec
2022
T-Mobile IQOR
Customer service representative
Provides world-class customer service including
greeting customers in the stores, answering phones and assessing their needs.
Take orders, calculate charges, and process billing or payments
Delivered exceptional customer experiences by
identifying needs and recommending mobile
solutions, devices, and service plans tailored to each customer.
Promoted T-Mobile products and services,
consistently meeting or exceeding upsell and
retention targets.
MAY
2024
-Aug
2025
ASURION
Customer service representative.
Delivered exceptional customer support via phone,
chat, and email, resolving inquiries related to device protection plans, claims, and technical issues.
Maintained high customer satisfaction scores by
providing empathetic, solution-oriented service in a fast-paced environment.
Adapted quickly to evolving policies and product
updates, ensuring accurate information delivery.
Dedicated and results-driven Customer Service Representative with 5 years of experience delivering exceptional service and support in fast-paced environments. Skilled in handling customer inquiries, resolving complaints, and providing product and service information with professionalism and empathy. Known for maintaining high customer satisfaction scores, strong communication abilities, and a solutions-oriented mindset. Work Experience
Relevant Skills
Basic computer
literacy skills
•Organizational skills
•Time-management
skills.
• Verbal and written
communication
skills
***********@*****.***
BAMBAN TARLAC
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