Experienced Customer Service & Management Professional
Resume:
Shantasia Robertson
Greenwood Ms, 38930
662-***-**** ️ (************@*****.***)
Professional Summary
Dedicated and experienced professional with over 10 years in customer service and management roles. Strong background in sales, leadership, and communication. Proven ability to manage teams, resolve customer concerns, and drive business performance. Seeking to leverage expertise in customer relations and management into a new opportunity for growth and leadership.
Work Experience
Assistant Manager
Double Quick/Refuel — 2014 to 2022
-Supervised daily store operations, including staff scheduling, training, and performance management.
-Assisted in inventory control, cash handling, and store compliance.
-Improved customer satisfaction through strong problem-solving and communication skills.
-Increased sales through upselling strategies and team motivation.
Customer Service Representative Data Entry Clerk
GDH Consulting • Kansas City, MO
06/2022 - 12/2024
•Completed data entry tasks with accuracy and efficiency.
•Followed established procedures to enter and process data correctly.
•Organized, sorted, and checked input data against original documents.
•Verified accuracy of data entered into system to produce error-free reports.
•Sorted documents and maintained organized filing process.
•Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
•Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
•Taliegh Management -Remote 212 DentalCare
04/2024 - Present
•Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
•Assisted patients with activities of daily living, promoting independence and comfort during their stay.
•Maintained a safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.
•Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
Benefits Enrollment Specialist/Pharmacy Representative
SS&C Health Solutions • Kansas City, MO
11/2021 - 03/2023
•Supported the implementation of wellness initiatives to promote overall employee health and well-being within the organization.
•Efficiently managed multiple competing priorities while maintaining excellent attention to detail in administering complex benefit plans for employees across different job functions.
•Increased efficiency in benefits enrollment processes through effective communication with internal and external stakeholders.
•Enhanced customer experience by providing prompt and courteous service during busy shifts.
•Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
General Education Diploma (GED)
Mississippi Valley State University — December 2009
Rasmussen University- Medical Billing and Coding
Skills
-Customer Service & Support
-Sales & Upselling Strategies
-Team Leadership & Training
-Conflict Resolution
-Communication & Interpersonal Skills
-Inventory & Cash Handling
-Problem-Solving
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