Administrative Support Specialist with Patient-Focused Service
Resume:
E D U C A T I O N
Greet patients warmly and helped them feel comfortable through the
check-in process
Coordinate care and support daily operations for a high volume clinic seeing 40 office visits plus 20 Allergy shot patients as well Maintain accurate patient records, handled correspondence, and managed scheduling while ensuring clear communication and HIPAA compliance
Support front desk workflow by managing phone systems and help guide patients through billing/insurance questions with patience and clarity
Assist physicians with documentation, inventory organization, and daily administrative tasks to keep the office running smoothly SHERIANN MORALES
C O N T A C T
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W O R K E X P E R I E N C E
2024 - PRESENT
159 Nassau Avenue,
West Babylon, NY 11704
S K I L L S
Conflict Resolution
Inventory Management
Team Collaboration
Time Management
Billing Support
Effective Communication
Calm Under Pressure
Multi-line Phone Management
R E F E R E N C E S
Northwell Health Allergy & Immunology
Administrative Support Assistant
Vetco 2018 - 2024
Customer Service Representative/ Vet Assistant
P R O F I L E
Detail-oriented and compassionate administrative professional with a strong passion for patient support and client communication. Known for creating a welcoming environment, building trust with patients, and supporting teams through accurate documentation and organized workflow. I enjoy helping others feel comfortable and informed while ensuring operations run smoothly. Seeking a position where I can continue to deliver excellent service and administrative support.
US CAREER INSTITUTE
Medical Coding & Billing
Present
2016
BRONX ARENA HIGH SCHOOL
High School Diploma
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Shreya Gir
Phone:
Email :
Smithtown A&I / Physican Assistant
*********@*********.***
Michelle Iglesias
Phone:
Email :
NSLIJ Research / Senior Executive Assistant
Greeted clients and their pets with kindness, helping them navigate intake, forms, and appointment needs
Provided efficient check-in and front desk support for a high volume clinic serving up to 100 patients daily, ensuring a smooth and organized experience
Assisted veterinarians during exams and treatments while communicating with pet owners in a calm and reassuring way Helped clients feel supported by addressing concerns with empathy, focusing on clear explanations, and creating a positive experience for both pets and owners
Maintained clinic safety and cleanliness through inventory support, sterilization, and adherence to health protocols
Socorro Fernandez
Real Estate / Morgage Loan Officer
Phone: 347-***-****
Email : *************@*****.***
C E R T I F I C A T I O N S
NEW YORK STATE
NOTARY PUBLIC
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