Administrative Support & Data Entry Specialist with 19+ Years

Rashawndria Henderson

+1-312-***-**** • ********@*****.*** • Chicago, IL

Summary

Reliable and detail-oriented professional with 19+ years of experience across high-volume logistical and service environments. Proven record in Administrative Support, Data Entry, and Clerical Operations with a strong Focus on accuracy and digital productivity. Expert in maintaining Internet Connectivity and high Computer Proficiency for remote-capable workflows and telemarketing operations. Work Experience

Driver/ Activity Aid April 2024 – Present

CHICAGO COMMONS, CHICAGO, IL

• Manage client records and daily activity logs for the Adult Day center to support essential Clerical Operations.

• Execute high-volume data entry tasks and assist with center paperwork to ensure office-level productivity.

• Coordinate scheduling and transport logistics with high focus on detail to support remote-capable administration.

• Support Administrative Support functions by maintaining precise documentation for client attendance and safety. Professional Driver December 2022 – Present

FIRST TRANSIT/PACE, CHICAGO, IL

• Email daily reports to supervisors regarding vehicle status and mileage logs with high accuracy.

• Maintain professional communication with clients via digital devices ensuring excellent Customer Service.

• Ensure accurate reporting of destination data and trip logs through high Computer Proficiency.

• Focus on timely service delivery through efficient route management and real-time data monitoring. Warehouse Associate September 2019 – December 2022 AMAZON, MONEE, IL

• Optimized Inventory Management processes to ensure high-volume package throughput and quality control.

• Navigated digital logistics platforms with high Computer Proficiency to track delivery status for customers.

• Maintained 100% accuracy in manual data entry for bin stowage and delivery station routing.

• Provided Clerical Operations support within the fulfillment center environment to meet strict deadlines. Sales Associate July 2017 – August 2018

AUTOZONE, CHICAGO, IL

• Performed manual data entry to search for and order specific automotive parts based on customer needs.

• Managed Inventory Management tasks including restocking, delivery tracking, and part transportation.

• Provided Telemarketing support for commercial accounts while maintaining high levels of Customer Service.

• Maintained a clean and organized work environment to support efficient Clerical Operations. Machine Operator/Feeder March 2015 – March 2018

CHICAGO TRIBUNE, CHICAGO, IL

• Type and monitor production machine logs to ensure high-volume output and operational efficiency.

• Trained new hires on production tasks and technical data entry requirements for shift handovers.

• Demonstrated keen attention to detail while monitoring technical processes and Clerical Operations.

• Operated complex machinery with a Focus on accuracy and safety in a fast-paced environment. customer service January 2005 – January 2006

SIMPLY PLEASURE TRAVEL AGENCY

• Provided Administrative Support by handling client inquiries and complex travel bookings.

• Performed Typing and word processing tasks for travel itineraries and customer confirmation letters.

• Managed high-volume Emailing and phone calls to maintain client satisfaction and office productivity. Education

GED

OLIVE HARVEY COLLEGE

High school or equivalent in Medical Administrative Assistant January 2010 EVEREST COLLEGE

High school or equivalent January 2004 – January 2008 YOUNG WOMEN'S LEADERSHIP CHARTER SCHOOL

Additional Skills

Administrative & Data Entry: Data Entry, Typing, Emailing, Internet Connectivity, Clerical Operations, Administrative Support, Remote Work, Word processing, Salesforce, WordPress, Google Suite, Microsoft Office, Microsoft Word

Computer Proficiency: Computer Proficiency, Mac OS, Adobe Creative Suite, Search Engine Optimization

(SEO), Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Mailchimp, Constant Contact, HTML5, Responsive Web Design, Web Design

Customer Service & Communication: Customer Service, Telemarketing, Media communications, Guest services, Conflict Management, Organizational skills, Writing Skills, Communications Logistics & Operations: Inventory Management, Warehouse Logistics, Driving, Leadership, Research, Typography, Branding

Certifications

• OSHA 30 - OSHA (May 2026)

• Forklift Certified

• First Aid/AED

Volunteer Work - St. Paul Devinct Thrift Store (January 2012 - August 2012) It was my responsibility to unpack and load clothing and I also had to make sure everything was clean for customer satisfaction. It was my honor to be apart of an establishment that enjoyed a clean environment. Assessments

Customer service — Proficient (October 2019). Identifying and resolving common customer issues.

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