Ian Dumais
Lancaster, MA, *****
508-***-****; *******@*******.**********.***
Education:
Environmental Science and Policy Major, Biology Minor (Expected Graduation-May 2026) Framingham State University - Framingham, MA
Relevant Courses Completed: Biology, Environmental Science, Data Analysis for Scientists, Vascular Plant Taxonomy, Geographic Information Systems, Spatial Analysis Using GIS, Land Use Law and Policy, Genetics, Anatomy and Human Physiology
Certifications:
• ESRI “Using GIS to Solve Problems“(certified: September 2023)
• ESRI “Getting Started with Spatial Analysis” (certified: September 2023) Skills: Time Management; Complex Problem-Solving; Software Proficiency: Microsoft Office Suite, ArcGIS Online, ArcGIS Pro, Google Earth Pro; Data Analysis; Writing; Presenting and Public Speaking Languages: Intermediate Spanish
Work History:
Team Member, E-Commerce (July 2024 - Current)
Whole Foods Market – Westford, MA
• Consistently processes and completes an average of 15 orders per hour with efficiency and accuracy.
• Understands the importance of providing nourishment to customers by providing them friendly assistance.
• Explains the task of locally sourcing produce through win-win partnerships to support the well- being of nearby communities and Whole Food’s customers. Crew Member (December 2021 – February 2023)
Dunkin Donuts - Berlin, MA
• Collaborated and worked well with a team of 6 members for a high traffic store averaging 200+ customers per shift.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Independently oversaw closing shifts while recording daily store profits. Co-Manager (January 2019 – February 2022)
Zaytoon Restaurant - Clinton, MA
• Led and directed teams of three waiters on effective methods, operations, and procedures.
• Promoted a positive atmosphere and went beyond to guarantee that each customer received exceptional food and service.
• Reconciled cash and credit card transactions to maintain accurate records for annual revenues well exceeding six figures.
• Monitored and analyzed daily sales transactions and invoices to ensure precise and up-to-date financial reporting.