Customer Service Specialist with Airport Experience
Resume:
Brandy Willie
Rosemount hibiscus close
*************@*****.***
PROFESSIONAL SUMMARY
Service- focused customer service representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves great problems-solving abilities and attention to detail. Multitasks and manages time well and meets performance targets.
EDUCATION
High school diploma 2015-2020
Green pond high school Green pond rd Montego. Bay st.james
CSEC. CITY &GUILDS
English language Mathematics
Mathematics English language
Caribbean History
Information technology NCTVET
Agriculture Agriculture science
Geography. Cosmetology
WORK EXPERIENCE
November 2021-February 2022
Customer service agent
Teleperformance Freeport Montego Bay St.james
Answering inbound calls to greet and assist customers with various needs.
Resolved customers queries and complaints, troubleshooting customer internet, television etc using various systems.
May-August 2024
Text operator
Cloud workers (work from home)
managing real-time, text-based conversations with customers,
providing support, answering inquiries, and resolving issues via web or mobile platforms
March 2025- current
Passenger Service Agent
Goddard Catering Group Sangsters International Airport
Verifying travel documents.
Issuing boarding passes, weighing and tagging baggage.
Assisting special-needs passengers and managing boarding gates.
SKILLS
Active listening.
Adaptability.
Attention to detail.
Communication.
Complain resolution.
Organizational skill
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