RN Case Manager and Care Coordinator
Resume:
Rebecca Peterson
Registered Nurse
Bloomington, MN 55425
*********@*****.***
Authorized to work in the US for any employer
Work Experience
RN Case Manager
Amivie-Bloomington, MN
April 2024 to Present
Conduct comprehensive assessments for individuals of all ages, specializing in seniors (65+) and people with disabilities, to identify medical, emotional, and social needs. Develop and implement personalized, goal-oriented care plans tailored to each patient’s health condition and preferences.
Collaborate with interdisciplinary teams—including physicians, social workers, and rehabilitation specialists—to ensure coordinated, high-quality care. Advocate for patients by providing education, assisting with insurance navigation, and connecting them to community and home support resources.
Manage high-risk and post-discharge cases to ensure continuity of care through telehealth and home health coordination.
Monitor patient progress, update care plans as needed, and work to reduce hospital readmissions and improve long-term outcomes.
Maintain accurate, HIPAA-compliant documentation for all patient interactions. Educate patients and families on chronic disease management, medication adherence, and preventive health practices.
Lead case reviews and mentor nursing staff and caregivers to promote patient-centered, evidence-based care.
Oversee orientation and training for new staff, emphasizing safety, documentation accuracy, and professional development.
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Pharmacy Technician
Geritom Medical-Bloomington, MN
September 2018 to Present
Fill prescriptions in a long term care setting.
MAT RN Care Coordinator
Indian Health Board-Minneapolis, MN
May 2023 to April 2024
1. Work as part of the medical care team to triage patient concerns and assist patients in setting self- management goals and creating care plans.
2. Work with IHB patients to enroll in the onsite IHB MAT program. Provide case management/ care coordination to IHB MAT patients.
3. Work with patients to access other specialty providers as needed. 4. Manage day-to-day patient flow within the clinic 5. Performs general ambulatory health care to patients, including administration and/or dispensing of prescribed medication and treatments by clinic policies and procedures. 6. Ensure compliance with nursing quality activities 7. Provide patient triage in person and on the phone 8. Support providers in care coordination of select patients and/or select patient groups 9. Perform clinical assessments of patients
10. Perform patient education, self-management support, pre-visit planning, and care plan development RN Care Coordinator
Indian Health Board-Minneapolis, MN
May 2022 to April 2024
RN Care Coordinator working on the infection prevention team. Maintain patient vaccination records, vaccination stock, accurate charting and communication to patients as needed. Perform vaccinations and covid testing. Facilitate vaccination appointments, telehealth with providers, and transportation for patients and medications. Train in other areas and fill needs as they arise. Pharmacy Technician
Walgreens Boots Alliance-Bloomington, MN
November 2017 to September 2018
Responsibilities
Counting and pouring medications, stocking medications, answer phones, serving customers, and running cash register.
Pharmacy Technician
Walgreens Pharmacy-Bloomington, MN
January 2015 to September 2018
Responsibilities
Counting and pouring medications, stocking medications, answer phones, serving customers, and running cash register.
Accomplishments
Started as an extern for school and asked to join the team before my externship was completed. Skills Used
Problem solving, attention to detail, adaptability to an ever changing workload and environment, effectively communicate with customers and co-workers, and keeping calm in a stressful situation. Pharmacy Technician
CVS Health-Edina, MN
November 2015 to November 2017
Responsibilities Counting and pouring medications, stocking medications, answer phones, serving customers, and running cash register.
Patient Care Advocate
Express Scripts-Bloomington, MN
2013 to 2017
Responsibilities
Assist members with ordering medication through the Express Scripts Home Delivery pharmacy. Work closely with members to understand their prescription benefits. Accomplishments
Within 6 months of employment selected to join the elite overnight team and got a $2 per hour raise. Skills Used
Customer service, computer applications knowledge, problem solving, and communication skills. Pharmacy Technician
Merwin Long Term Care Pharmacy-New Brighton, MN
July 2015 to November 2015
Responsibilities
Fill ASAP, admit, compound, controlled, and AL prescriptions on the overnight shift. Stock shelves according to the need of the workload. Perform brand changes on an as needed basis. Other duties as assigned by the Pharmacist on duty.
Skills Used
Organization, problem solving, attention to detail, effective communication/listening, follow directions given by superiors and coworkers, and ability to work effectively in a team environment. Practice Specialist
American TeleCare-Bloomington, MN
2011 to 2012
Answer, screen and transfer incoming calls from patients to clinicians in Life View Clinic. Make reminder calls for patient appointments. Fax and follow up on medical records and items ordered by clinicians.
Entering new patients into various systems, which include electronic medical record (e Cw), system server for video visits, and company database for billing. Assist with starting and troubleshooting video visits for clinicians. Scheduling and follow up with patients, while keeping a detailed record of status of each patient. Faxing, Scanning and Uploading patient
documents for clinic as needed. Various other tasks as assigned. Hub Manager
Tieco Edi Service
2006 to 2011
Answer, screen and transfer
incoming calls from current and potential Edi Clients. Order, receive, and maintain office supplies. Process invoicing via company databases and Edi Flat files. Assist with printing and processing billing and monthly statements. Process Edi Orders for clients and assist them with the EDI process. Process UPC ticket orders that Edi and Non-Edi Clients request. Complete special tasks as assigned and needed.
Nursing Assistant
REM Wisconsin, III
2005 to 2006
Assist adults with developmental disabilities in performing recreational and daily activities.
Nursing Assistant
Wildflower Lodge
2003 to 2004
Assist memory care
residents with activities of daily living.
Nursing Assistant
Wellstead of Rogers
2002 to 2003
Assist Alzheimer's
residents with activities of daily living and provided comfort care to hospice residents.
Receiving Scheduler
Archway Marketing Services
2000 to 2002
Schedule
dock appointments for the warehouse receiving department, maintaining productivity reports for the department in Excel, answering phones and completing any special projects under the direction of the department supervisor. Sterile Processing Technician
Bryan/LGH Hospital-Lincoln, NE
1998 to 2000
Clean, sterilize and setup instruments for surgical procedures. Track instrument sets and cases by computer. Related and Community Experience:
• Nursing Assistant Certification
• Past State Officer 4 times for the International Order of the Rainbow for Girls. A Masonic affiliated youth group specializing in the promotion of a better youth. Responsibilities included public speaking, attending statewide conferences and mentoring young girls between the ages of 11 and 21. Recipient of the
Grand Cross of Color which is the highest award given for service the organization. Education
Nursing (Associate in Science (AS))
Rasmussen College-Minnesota-Bloomington, MN
April 2019 to June 2021
Associate Degree in Health Science
Rasmussen College-Minnesota-Bloomington, MN
Skills
• Healthcare team management
• Medical Records
• EDI
• Microsoft Outlook
• Medical Terminology
• Computer hardware
• Microsoft Office
• Outpatient
• Patient care
• Home health
• Communication skills
• Electronic health records (EHR) management
• Order Entry
• Clinical documentation
• Task prioritization
• Care plan development
• First aid
• EMR systems
• Clinic
• Home health agency experience
• Delegation
• Nursing
• Microsoft Word
• Medication administration
• Patient charting
• Telehealth experience
• Pharmacy Technician Experience
• Team management
• Leadership
• Home & community care
• Memory Care
• Alzheimer's Care
• Phlebotomy
• Medical Office Experience
• Outpatient clinic experience
• Microsoft Excel
Certifications and Licenses
CPR Certification
RN License
BLS Certification
Registered Nurse (RN)
February 2022 to February 2025
First Aid Certification
Driver's License
Graduate Nurse
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