Public Safety Communications Expert and Operations Leader

PROFESSIONAL SUMMARY

Highly experienced public safety and operations professional with 28 years of service in the New York City Police Department as a Police Communications Technician. Proven expertise in emergency response coordination, high volume call management, information security, and interagency communication. Strong background in supervision, training, inventory management, cash handling, and administrative operations through leadership role in a large church organization. Known for sound judgment under pressure, professionalism, accuracy, and reliability. EXPERIENCE

NEW YORK CITY POLICE DEPARTMENT

POLICE COMMUNICATIONS TECHNICIAN 911 MARCH 1993 TO MAY 2021

—Answered and processed high volumes of emergency and non emergency calls using automated dispatch systems.

—Collected critical information quickly and accurately to support police and fire response across all five boroughs.

—Dispatched and coordinated with law enforcement and emergency personnel via radio and telephone.

—Accessed and relayed NCIC and internal database information in support of active incidents and officer safety.

—Maintained strict confidentiality and compliance with information security policies.

—Documented incidents with accuracy and attention to detail in a fast paced, high pressure environment.

GREATER ALLEN AME CHURCH, JAMAICA, NY

SUPERVISOR OF CONCESSIONS 01/2010- PRESENT

—Supervised and trained staff, ensuring efficient daily operations and quality service.

—Managed inventory, ordering, and restocking of supplies for events and services.

—Handled cashier duties, daily cash counts, and bank reconciliations.

—Maintained organized records and supported smooth operations in a high volume environment.

EDUCATION

NYC TECHNICAL COLLEGE, BROOKLYN, NY— SOCIAL WORK 1985- 1987 NORFOLK STATE UNIVERSITY, NORFOLK, VA LIBERAL ARTS—1987- 1989 TRACY WHITEHEAD

174-09 110TH AVE JAMAICA NY 11433 347-***-**** ***********@***.***

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