Administrative Support Specialist with 20+ Years Experience

Yolanda Whippie. ***********@*****.***. 407-***-****

Administrative Support Customer Service Education & Claims Orlando, FL Willing to Relocate

Authorized to Work in the U.S.

PROFESSIONAL SUMMARY

Administrative support professionals with over 20 years of experience across education, healthcare support, insurance claims, accounting, and retail-driven environments. Highly organized, dependable, and customer-focused, with a proven ability to manage confidential information, support executives, and communicate effectively with diverse populations. Known for initiative, professionalism, and maintaining calm under pressure while delivering consistent results.

CORE COMPETENCIES

Administrative & Office Management

Customer & Client Relations

Records & Documentation Management

Insurance Claims Processing

Executive & Team Support

Scheduling & Calendaring

Confidential Information Handling

Problem Solving & Multitasking

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access)

Data Entry & Reporting

PROFESSIONAL EXPERIENCE

Orange County School — Tutor / Counselor

2017 – Present

Assist students with academic work and behavioral development

Redirect poor choices while maintaining a calm and professional environment

Prepare sworn statements and detailed documentation

Communicate with teachers, parents, and administrators to support student success

Maintain confidentiality and accurate records in compliance with school policies Free State Staffing — Administrative Assistant / Insurance Claims 2016 – 2017

Submitted and processed insurance claims for home and auto losses

Maintained accurate records and supporting documentation

Communicated with insurers and internal staff to resolve claims efficiently

Ensured compliance with insurance procedures and deadlines Helping Hands Homecare (Orlando, FL) — In-Home Support / Administrative Assistant 2005 – 2016

Provided daily living assistance to patients, including bathing, meals, medications, and transportation to appointments

Worked with patients with severe physical and cognitive disabilities, including cerebral palsy

Maintained patient records and schedules while ensuring confidentiality

Supported administrative functions as needed

APD Certified

Tabernacle of the Enlightened (Orlando, FL) — Accounts Receivable / Administrative Assistant

1998 – 2016

Assisted Executive Director with day-to-day operations and administrative support

Managed correspondence, phone systems, mailings, and office management

Prepared invoices, reconciled balances, and created annual fiscal reports

Ordered office supplies and maintained organized financial and administrative records EDUCATION

High School Diploma

Maynard Evans High School — 1987

DeVry University- June 2026 – Associate Business

PROFESSIONAL STRENGTHS

Strong interpersonal, listening, and rapport-building skills

Effective communicator with customers, coworkers, and leadership

Proven ability to work independently and as part of a team

Thrives in high-stress environments while maintaining professionalism

Reliable, adaptable, and open to new challenges

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