Executive Assistant & Admin Specialist for Busy Executives

BADAKI FAITHFULNESS

Community Manager Customer Care Specialist Executive Assistant

+234********** *********@*****.*** Lagos State, Nigeria PROFESSIONAL SUMMARY

Dedicated Executive Assistant and Data Entry Specialist with 6+ years of experience supporting executives, entrepreneurs, and operational teams across diverse industries. I excel at managing high-volume inboxes, coordinating complex calendars, and handling sensitive information with accuracy, confidentiality, and professionalism. My work centers on creating structure, improving workflows, and building efficient administrative systems that keep operations organized and running smoothly. Skilled in CRM management, digital filing, document preparation, and maintaining seamless day-to-day office functions. Known for strong attention to detail, clear communication, and the ability to stay composed and effective in fast-paced environments. I bring a calm, solutions-driven approach to every task, ensuring reliability, consistency, and high-quality administrative support. My goal is to help teams save time, reduce operational stress, and stay focused on high-value priorities.

CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

Community Manager & Customer Care Representative (Remote) 2023 – 2026

• Managed and grew online communities across digital platforms, responding to inquiries and comments promptly and professionally.

• Resolved customer complaints and support issues, maintaining a positive brand presence and high satisfaction rates.

• Built relationships with customers and stakeholders, serving as the primary point of contact for community support.

• Monitored online conversations and supported campaigns, tracking engagement trends to improve customer experience. Executive Assistant (Remote) 2022 – 2024

• Managed executive calendars, scheduled meetings across time zones, and handled professional email correspondence.

• Prepared reports, presentations, and agendas using Microsoft Office and Google Workspace.

• Organized digital filing systems and coordinated travel, client follow-ups, and task tracking for multiple stakeholders.

• Maintained strict confidentiality of sensitive business information and executive communications. Administrative Assistant, Sterling Heights Consulting 2020 – 2022

• Processed 500+ data entries/week (client records, payroll, expenses) at 98.5% accuracy.

• Managed inboxes for 3 senior executives, triaging 200+ daily emails and cutting response time by 30%.

• Coordinated complex calendars, scheduled meetings for up to 15 internal staff, and arranged domestic travel logistics, optimizing executive availability.

• Built a digital filing system that reduced document retrieval time by 20%.

• Supported recruitment by screening resumes, scheduling interviews, and managing onboarding documentation for 10+ hires.

• Served as primary liaison for internal and external inquiries. EDUCATION

Bachelor of Science (B.Sc.) – Sociology

Ambrose Ali University, Ekpoma Edo State 2019 – 2023 TECHNICAL SKILLS

• Microsoft Office Suite: Word (advanced formatting), Excel (data entry, tables, formulas), PowerPoint (presentation design)

• Google Workspace: Docs, Sheets, Drive, Forms, Google Calendar

• Communication & Collaboration Tools: Zoom, Microsoft Teams, Google Meet, Skype, Calendly

• Email Management: Gmail, Outlook – drafting and managing professional correspondence

• Social Media & Community Tools: Content coordination, scheduling, community moderation, engagement tracking

• Customer Support: Complaint handling, issue resolution, CRM communication, stakeholder engagement

Community Management Customer Care & Support Online Engagement & Moderation

Community Management Social Media Management Stakeholder Relationship Management

Digital Communication Tools Email Correspondence Calendar & Schedule Management

Executive & Administrative Support Data Entry & Record Keeping Microsoft Office Suite

Google Workspace Discretion & Confidentiality Attention to Detail

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