Senior Technician/MOD/Facility Operations

Marcus Hoskins

Shipping recieving/Warehouse

Quincy, IL 62301

*******@*****.***

+1-217-***-****

Professional Summary

Results-driven plumbing apprentice with 7 years of experience in various roles, including plumbing, maintenance, and laboring. Skilled in materials handling, facilities maintenance, and customer service. Proficient in operating heavy equipment and machinery. Proven ability to work in fast-paced environments and maintain high standards of quality control. Authorized to work in the US for any employer

Work Experience

Certified Technician

Valvoline Oil-Quincy, IL

August 2025 to Present

• Performed oil changes and routine maintenance on vehicles, ensuring proper lubrication and functionality of engines

• Utilized knowledge of different vehicle makes and models to recommend appropriate oil types and filter replacements

• Inspected vehicles for any additional maintenance or repair needs, providing recommendations to customers

• Maintained a clean and organized work area, following safety protocols and disposing of used materials properly

• Provided excellent customer service by addressing inquiries, explaining services performed, and resolving any concerns or issues

• Demonstrated strong problem-solving skills when encountering challenging situations during oil change procedures

Plumbing Apprentice

Steve's Plumbing & Contracting-Mendon, IL

July 2023 to August 2025

All phases plumbing and repair water/sewer lines and new construction. Preventive Maintenance

Fairfield Marriott Hotel-Quincy, IL

July 2021 to July 2023

All phases of hotel maintenance. Plumbing, electrical, pool chemicals, etc...

• Performed routine maintenance tasks such as plumbing repairs, electrical troubleshooting, and HVAC system inspections

• Responded promptly to guest requests for room repairs or maintenance issues, ensuring minimal disruption to their stay

• Implemented a preventive maintenance program to proactively identify and address potential equipment failures, resulting in a 75% decrease in emergency repair calls

• Coordinated with external contractors for specialized repairs or installations, ensuring timely completion of projects within budget constraints

• Conducted regular inspections of the hotel's facilities and grounds to identify any safety hazards or areas in need of repair

• Maintained accurate records of all maintenance activities performed, including dates, materials used, and labor hours expended

• Implemented energy-saving initiatives such as LED lighting upgrades and programmable thermostat installations, resulting in an annual reduction of energy consumption by 25%

• Participated in regular meetings with management to discuss ongoing projects, prioritize tasks, and provide updates on progress

Laborer/Operator

QPS Employment Group-Quincy, IL

June 2020 to December 2020

General laborer, machine operator, tow motor driver

• Followed standard operating procedures (SOPs) to ensure quality control and adherence to safety regulations

• Assembled components or products according to specifications using hand tools or power tools

• Maintained a clean and organized work area, ensuring efficient workflow and minimizing safety hazards

• Closely followed production schedules to meet deadlines while maintaining high-quality standards

• Closely followed all safety protocols including wearing personal protective equipment (PPE) at all times

• Maintained a high level of productivity by consistently meeting or exceeding daily production targets Merchandising Service Associate

Lowe's Home Improvement-Quincy, IL

June 2018 to May 2020

Operate forklift, order picker & narrow aisle scissor lift. Use of various hand tools to set & reset merchandise displays throughout the store. (2) Silver Star Customer Service Awards for Outstanding Customer Service.

Traffic Control/Spotter

Waste Management Inc.-Simi Valley, CA

September 2017 to March 2018

Traffic control & Spotter for trucks entering and leaving facility. Supervisor for temp. employees. Warehouse Clerk

Area Distributors, Inc.-Quincy, IL

July 2014 to August 2017

• Managed shipping and receiving operations, ensuring accurate and timely processing of all incoming and outgoing shipments

• Implemented quality control measures to inspect incoming products for damages or defects, reducing return rates by 50%

• Maintained accurate inventory records through regular cycle counts and reconciliations, minimizing stock discrepancies by 50%

• Coordinated with carriers to schedule pickups and deliveries, ensuring on-time shipments while minimizing transportation costs

• Worked closely with customer service representatives to address customer inquiries regarding order status or shipment delays

Silk Screen Operator

Printex-Hannibal, MO

March 2013 to July 2014

Responsible for set up & operation of multi station silk screen press, processing orders, quality control of products.

Education

Manufacturing (Vocational training)

J.W.C.C.-Quincy, IL

August 2012 to January 2013

Certifide in Satety/Quality Control/Manufacturing Processes John Wood Community College-Quincy, IL

August 2012 to January 2013

High school diploma or GED

Skills

• Microsoft Excel

• Materials Handling

• Organizational skills

• Managing customer accounts

• Metal grinding machines

• Order processing

• Mechanic experience

• Warehouse experience

• Ohmmeter

• Automotive service

• Order Picking

• Reach Truck

• Mowing

• Automotive diagnostics

• Forklift

• QA/QC

• Manufacturing

• Accounting

• Labeling

• HVAC

• Leadership

• Assembly

• Machine operation

• inventory

• Crew management

• Maintenance management

• Stocking

• Customer support specialist experience

• Concrete finishing

• Salesforce

• Construction painting

• Hospitality

• Electrical wiring

• Security

• forklift operator

• Data entry

• Technical support

• Blueprint specification interpretation

• Scissor lift

• Manufacturing facility

• Janitorial experience

• Mechanical knowledge

• Managing teams in a customer support role - Largest customer support team managed (1-5 team members)

• Mathematical aptitude

• Hand tools

• Customer support - Customer support experience (6-10 years)

• Writing skills

• Planograms

• Manufacturing warehouse experience

• Mail processing

• Machining tools

• Landscape maintenance

• Packaging

• Pallet jack

• Customer service

• Pool Maintenance

• Construction plumbing

• Data collection

• Outdoor work

• Computer literacy

• Landscaping

• Supervising experience

• Windows

• Handyman experience

• Tape measure proficiency

• Shipping & Receiving

• Laboratory experience

• Factory

• Forklift safety protocols

• Dimensional inspection

• In-person customer service

• Phone customer support

• Live chat

• Basic math

• ISO 9001

• Email customer support

• Microsoft Word

• Cash handling

• English

• Client services

• Math

• Electric/propane forklift pallet jack. Shipping/recieving, cycle counts, inventory control, accuracy check of sales tickets

• Facilities Maintenance

• Driving

• Warehouse Management

• Administrative experience

• Continuous improvement

• Property maintenance

• Computer Skills

• Preventative maintenance

• Lawn care

• Communication skills

• Magento

• Clerical experience

• Microsoft Outlook

• Manufacturing company experience

• SMS customer support

• Digital printing

• Product management

• Residential painting

• Industrial maintenance

• machine operator

• Call center experience

• Micrometer

• Piping system maintenance

• Band saw

• RF Scanner

• POS

• Time Management

• Blueprint reading

• Quality control

• Heavy Lifting

• Pricing

• Merchandising

• Quality Control

• Warehouse Experience

• Cash register

• Calipers

• Screen Printing

• Power tools

• Basic Electrical

• Customer Service

• Call center agent experience

• GMP

• Analysis skills

• Mentoring

• Dependability

• Problem solving

• Attention to detail

• Office management

• Order inquiry handling

• Press brake machine

• Order fulfillment

• Providing product information

• Warehouse management system

• Precision measuring instruments

• Phone etiquette

• Logistics

• Typing

• Six Sigma

• iOS

• Industrial equipment

• Automotive repair

• Quality assurance

• Warehouse Distribution Experience

• Marketing

• Order Picker

• Individual consumer customer service

• Improving customer support response time - Customer support response time improved (6-10%)

• Spiral binding

• Quality inspection

• maintenance

• Employee relationship building

• Pipefitting

• Lean manufacturing

• Freight Experience

• Vehicle maintenance

• Sawing

• Management

• Heavy Equipment Operation

• Freight

• Plumbing

• Carpentry

Awards

2 time silver star award

April 2020

Lowe's Silver Star Award is awarded to associates displaying outstanding performance in Customer Service & their job duties!

Certifications and Licenses

NATIONAL Certification ANSI 2013-2018

January 2013 to January 2018

Pallet Jack Certification

CPR Certification

Forklift Certification

Contact this candidate