Security and Customer Service Professional
Resume:
Steve Brodberger
Cincinnati, Ohio 45212
*****************@*****.***
September 2024
Objective
Detail-oriented professional seeking to use customer service, security and facility experience Recent Work Experience
July 2019 to present
Security Officer
Allied Universal Security Services
Cincinnati, Ohio
• Greet employees and visitors at the front desk
• Provide surveillance for a three-story office building
• Perform security checks
• Monitor CCTV cameras, fill out logbook with observations March 2008 to September 2018
CORPS Security Agency, Inc.
Cincinnati, Ohio
Full Service security guard provider, Staffing and private investigations company. Owner, CEO and President of the organization .
Duties included:
Management, Administration, Operations, Sales, marketing, hiring and all decisions affecting and pertaining to running the company.
• Obtained Class A security license in the state of Ohio. March 1985 to January 2008
Route Service Sales Representative
Cintas
Mason, Ohio
• Managed and grew customer accounts in the Rental Division by upselling and cross-selling additional products and services
• Drove a truck along an established route and service and sell within an existing customer base
• Delivered and picked up uniforms, shop towels, chemical cleaning products and other rental items
• Built rapport with key decision makers, ensured quality standards and pro-actively solved customer concerns
• Negotiated service agreement renewals and controlled inventory while working professionally, safely and in compliance with driving and vehicle regulations Education
Associate in Political Science
Xavier University - Cincinnati, OH 1978-1980
Summit High school
1976
Continuing Education / Training
HIPAA Basics
HIPAA for Healthcare Security
Hand Hygiene
Workplace Illness: Screening and Prevention
ASHI CPR
Run, Hide Fight
Patrol
Active Shooter
CARE Customer Service
White Glove Customer Service
Customer Relations Management
Concierge Program
Telephone Etiquette
Managing Conflict
Everyday Leadership
Phenomenal Leadership: Influencing Without Authority Effective Listening
Cultural Diversity
Code of Ethics
References
Pat Lance, Allied Universal Security, 859-***-****, ********@*******.***, Co-worker Bob Thinnes
Head of security for the Hamilton county coroner.
Tim Ragland
Retired Gurilla Glue manager.
Randy Brown
Servattii Bakery
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