Operations Leader - Multi-Unit Hospitality & F&B Executive

MASUM AHMED

North Royalton, OH 917-***-**** **********@*****.***

LinkedIn: linkedin.com/in/masum-ahmed-7b853030

PROFESSIONAL SUMMARY

Dynamic hospitality and operations executive with 20+ years of leadership experience driving operational excellence, profitability, and team performance across multi-unit restaurants, nightlife, hospitality, and financial operations environments. Proven track record in P&L management, labor optimization, process improvement, vendor negotiations, and customer experience enhancement. Recognized for building high-performing teams, increasing operational efficiency, and delivering measurable business growth in fast-paced corporate environments. CORE COMPETENCIES

Multi-Unit Operations Management • P&L Management • Financial Reporting & Budgeting • Operational Leadership • Labor & Cost Control • Team Development & Recruitment • Vendor & Supplier Negotiations • Customer Experience Strategy • Process Improvement • Business Operations

• Performance Management • Microsoft Office Suite • POS Systems: Aloha, Micros, Squirrel PROFESSIONAL EXPERIENCE

Senior Manager ROMEXPRESS

Sep 2021 – May 2026

• Directed financial and operational management functions, including budgeting, reporting, and business administration.

• Improved operational efficiency through enhanced reporting systems, vendor coordination, and expense management.

• Supported executive leadership with strategic financial analysis, forecasting, and operational planning.

• Maintained compliance, streamlined internal processes, and contributed to business growth initiatives.

Area Manager APPLEBEE’S

Jan 2019 – Aug 2021

• Oversaw operations across multiple restaurant locations, ensuring consistency, profitability, and service excellence.

• Managed staffing, scheduling, training, and performance development for cross-functional teams.

• Monitored labor costs, sales performance, and guest satisfaction metrics to drive operational improvements.

• Implemented performance initiatives that enhanced employee productivity and customer experience.

General Manager BREWHOUSE – Cleveland, OH

Jan 2014 – Mar 2018

• Led daily operations for a high-volume hospitality venue with full responsibility for staffing, budgeting, promotions, and service delivery.

• Increased profitability through labor optimization and food & beverage cost controls.

• Negotiated vendor agreements and managed supplier relationships to reduce operational costs.

• Recruited, trained, and retained teams of 40+ employees while maintaining high operational standards.

General Manager RUMOR BAR & LOUNGE – Cleveland, OH Sep 2012 – Jan 2014

• Successfully launched and managed a high-volume nightlife venue from construction phase through grand opening.

• Directed operations, staffing, budgeting, and promotional initiatives for a fast-paced entertainment environment.

• Managed and developed teams of 30+ employees including supervisors and management staff.

• Built partnerships with promoters and marketing teams that increased customer traffic and revenue.

General Manager VILLA MARCELLO BANQUET HALL – New York, NY Dec 2009 – May 2011

• Managed banquet hall operations, event coordination, staffing, and customer service for private events.

• Oversaw scheduling, logistics, and service quality to ensure seamless event execution. General Manager 49 GROVE CLUB/LOUNGE – New York, NY Dec 2002 – Nov 2009

• Directed daily operations, staffing, promotions, and financial performance for a high-volume nightlife venue.

• Maintained exceptional customer experience standards while managing operational and financial objectives.

Manager LIGHT NYC – New York, NY

Jun 1996 – Dec 2000

• Supported hospitality operations and supervised staff performance in a premier nightlife environment.

• Contributed to team leadership, customer service excellence, and operational support initiatives. EDUCATION

Bachelor of Science in Business Administration – New York Institute of Technology, 2001 LANGUAGES

Fluent in Polish, Hindi, and Bengali; conversational Spanish.

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