Pharmacy Technician with 22+ Years Experience
Resume:
Kim Bell
Quitman, TX *****
**********@*****.***
Professional Summary
Dynamic pharmacy professional with 22+ years of experience excelling in customer service, order processing, and call management in busy retail settings. Proven ability to manage prescription orders, resolve inquiries efficiently, and communicate effectively with diverse clients. Work Experience
Certified Pharmacy Technician (CPhT)
CVS Health-Winnsboro, TX
June 2024 to December 2025
• Assisted pharmacists in accurately dispensing medications, ensuring adherence to safety protocols and regulatory guidelines
• Provided exceptional customer service by addressing patient inquiries regarding prescriptions, insurance, and medication information
• Entered patient and prescription data efficiently into pharmacy systems, maintaining confidentiality and accuracy
• Collaborated with healthcare professionals and insurance providers to resolve medication and billing issues
• Managed prescription refill requests and prior authorizations, ensuring timely processing for patient satisfaction
• Conducted quality assurance checks on filled prescriptions to ensure accuracy and compliance
• Maintained organization and cleanliness of the pharmacy, supporting a safe and efficient work environment
• Participated in ongoing education to stay updated on pharmacy practices and regulations Certified Pharmacy Technician (CPhT)
CVS Health-Winnsboro, TX
June 2024 to December 2025
• Made outbound calls to patients regarding prescription refills and immunization updates, supporting proactive patient care
• Provided customer service in a retail pharmacy setting, assisting with prescription status and general inquiries
• Supported pharmacy operations by ensuring patients were informed about their medication needs and upcoming services
Certified Pharmacy Technician (CPhT)
Wal-mart-Mineola, TX
October 2016 to June 2023
• Received, checked in, and stocked drug inventory, supporting efficient pharmacy operations
• Entered and filled new prescriptions, ensuring accuracy and attention to detail in order processing
• Communicated with doctors and insurance companies to resolve prescription and billing issues
• Provided customer service at the register and over the phone, addressing patient questions and concerns
• Made reminder calls to patients for prescription pickups, supporting medication adherence
• Worked collaboratively with team members to maintain a productive and organized pharmacy environment
Certified Pharmacy Technician (CPhT)
Wal-mart-Mineola, TX
October 2016 to June 2023
• Received and stocked drug inventory, supporting pharmacy workflow and organization
• Entered and filled prescriptions, ensuring accuracy and compliance with pharmacy standards
• Contacted providers and insurance companies for prescription and billing coordination
• Delivered customer service at the register and via phone, assisting with prescription inquiries
• Collaborated with team members to maintain a positive and efficient work environment Certified Pharmacy Technician (CPhT)
Wal-mart-Mineola, TX
October 2016 to June 2023
• Received and processed drug inventory, ensuring timely and accurate order entry
• Entered and filled prescriptions, maintaining accuracy and attention to detail
• Provided customer service at the register and over the phone, addressing patient needs
• Supported pharmacy operations through teamwork and efficient workflow management Certified Technician
Schwenker's Pharmacy-Taylor, TX
October 2005 to September 2016
• Provided pharmacy technician support for four nursing homes, managing high-volume medication orders
• Blister packed medications for long-term care facilities, ensuring accuracy and compliance
• Delivered customer service to walk-in clients, addressing prescription needs and inquiries
• Performed standard technician duties, supporting efficient pharmacy operations Certified Pharmacy Technician
Medicine Chest Pharmacy-Rockdale, TX
October 2000 to March 2004
• Assisted customers at the front register and drive-thru, providing prompt and courteous service
• Entered and filled new prescriptions, ensuring NDC accuracy and compliance
• Pulled and returned out-of-date drugs, maintaining inventory integrity
• Checked in drug orders and restocked shelves, supporting pharmacy workflow
• Made medication adherence calls to patients, supporting prescription compliance
• Resolved rejected insurance claims and processed returns as needed Education
pharmacy technician (certified pharmacy technician) Hands on training in pharmacy for 5 years prior to becoming a pharmacy tech-On hands training 1988 to 2023
Criminal Justice (Bachelor's in Criminal Justice)
East Texas State-Commerce, TX
May 1992 to May 1994
High school diploma or GED
Quitman High School-Quitman, TX
September 1980 to September 1984
Criminal Justice (Bachelor's degree)
Texas A&M-Commerce, TX
January 1982 to May 1984
Associate's degree
Skills
• Customer service
• Order entry
• Data entry
• Phone etiquette
• Problem resolution
• Attention to detail
• Prescription processing
• Handling insurance claims
• Computer skills
• Maintaining patient confidentiality
• Time management
• Organizational skills
• Communication skills
• Microsoft Office
• Cash handling
Languages
• English - Expert
Certifications and Licenses
Certified Pharmacy Technician (CPhT)
Pharmacy Technician Certification
PTCB Certification
Registered Pharmacy Technician
Pharmacy Technician License
Driver's license
July 1982 to September 2028
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