Server/bartener
Resume:
HEATHER POTTS
CONTACT
Newalla, OK *****
*********@*****.***
SKILLS
• Speed and accuracy
• Bar equipment maintenance
• Drink presentation
• Efficient multitasking
• Cleanliness standards
• Cash handling expertise
• Outstanding customer service
• Adaptable bartending
• Reliable and punctual
• Conflict resolution
• Teamwork
• Honest and dependable
• Attention to detail
• Time management
PROFESSIONAL SUMMARY
Deliver exceptional customer service and maintain high cleanliness standards while expertly managing bar operations. Utilize strong conflict resolution and teamwork skills to ensure smooth event execution and guest satisfaction. Demonstrated ability in cash handling, multitasking, and inventory management supports efficient and reliable service.
EXPERIENCE
Catering Bartender, 04/2026 - Present
Remington Park - Oklahoma City, OK
Server/Bartender, 11/2007 - 11/2009
Mimi's Cafe - Altamonte Springs, FL
Provided professional beverage services for catered events, including setting up bar area and stocking with necessary supplies.
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Identified potential issues related to intoxicated guests before they escalated into major problems.
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Adhered to safety policies when handling hazardous materials such as knives, glassware and alcohol.
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Performed opening duties such as checking stock levels and verifying that all equipment is functioning properly.
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Processed payments accurately using cash register or point-of- sale system.
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Established a rapport with regulars through friendly conversation.
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Provided excellent customer service by anticipating needs and responding promptly to requests.
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Greeted and accommodated guests, building positive experience from first interaction.
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Demonstrated ability to interact with customers in a friendly and professional manner.
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Prioritized multiple tasks in dynamic environment and stayed calm and composed.
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Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
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• Memorized menu to help diners make informed meal choices.
• Assisted with training of new staff members.
Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
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Informed kitchen of special dietary needs or requests, delivering personalized meal options.
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Attended company and restaurant required trainings and meetings, improving skills.
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Managing Bartender, 02/1996 - 01/1999
Hob Nobber Bar & Grill - Oklahoma City, OK
Cocktail Server, 02/1993 - 11/1995
Woodstock Bar & Grill - Oklahoma City, OK
Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
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Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
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Memorized frequent customer preferences to build
relationships and loyalty.
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Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
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Suggested additional items to customers to increase restaurant sales.
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Effectively managed bar operations and staff, ensuring optimal service to customers.
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Assisted in recruiting qualified candidates for vacant bartender positions.
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Ordered supplies, controlled inventory levels, and tracked expenses to ensure cost efficiency.
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Maintained high standards of cleanliness and sanitation at the bar area according to health regulations.
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Ensured compliance with all applicable laws and regulations regarding alcohol consumption.
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Demonstrated excellent customer service skills, resolving any issues or complaints in a timely manner.
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Developed strong working relationships with customers and staff.
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Utilized strong salesmanship skills to upsell drinks and appetizers.
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• Crafted specialty cocktails according to customer specifications. Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
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Developed positive relationships with regulars by remembering their preferences for drinks or food items.
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Performed opening and closing duties such as stocking supplies, cleaning the bar area, and setting up garnishes.
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Maintained friendly demeanor in chaotic atmosphere to fulfill customer requests.
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Educated customers on drink specials, food menus, featured items or promotions available.
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Attended to specific customer inquiries with knowledge of cocktail recipes and flavor combinations.
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Delivered accurate orders by listening attentively through noise and distractions.
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Ensured compliance with safety regulations and alcohol laws at all times.
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Maintained cleanliness of work area and ensured proper sanitation standards were met.
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Recognized potential overconsumption of alcohol among customers and took appropriate action.
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CERTIFICATIONS
• ABLE Liquor License
• LBS Bartending School
REFERENCES
Tony Wilson - The Ranch
Server - Customer And Friend
****.***.**@*******.***
Kelly Corbet - Lumpy's
Bartender - Ex Coworker And Friend
************@*****.***
Lisa Rhodes - N/A
Retired Bartender And Teacher - Ex Coworker And
Friend
******.******@*****.***
VOLUNTEER EXPERIENCE
Volunteer, 06/2025 - Present
OKC Zoo - Oklahoma City, OK
Volunteer, 06/2025 - 06/2025
Tinker Air Show - Oklahoma City, OK
Volunteer, 05/2025 - 05/2025
Paseo Arts Festival - Oklahoma City, OK
Observed rules and safety regulations of organization while carrying out assigned tasks.
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Utilized problem-solving and organizational skills to manage multiple tasks simultaneously.
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Organized and assisted with events, activities and programs to drive outreach initiatives.
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Grew ability to work independently while completing assigned tasks without direct supervision.
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Developed strong communication skills while providing customer service to visitors at volunteer center.
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Displayed flexibility when adapting quickly to changing circumstances or instructions from supervisors.
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Observed rules and safety regulations of organization while carrying out assigned tasks.
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Utilized problem-solving and organizational skills to manage multiple tasks simultaneously.
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Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects.
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Contact this candidate