Data-Driven Operations & Client Relations Professional
Resume:
Rainee A. Williams
Evanston, IL
C: 708-***-**** E: ******.********@*****.***
LinkedIn: linkedin.com/in/rainee-williams-55961a61
PROFESSIONAL SUMMARY
Results-oriented Professional with 9+ years of experience in high-stakes operational environments, specializing in Project Coordination, Ticketing Systems, and Process Improvement. Proven track record of managing the operational lifecycle of complex projects, ensuring project documentation is meticulous and project health is visible to all stakeholders. Expert at utilizing Microsoft Excel and Google Suite to drive data reporting and KPI tracking in corporate settings. Pursuing my MBA in project management and hoping to get hands on experience within the field.
PROFESSIONAL EXPERIENCE
Associate Account Manager
Wheels, LLC Schaumburg, IL Apr 2024 – April 2026
Maintain strong customer relationships, ensuring excellent service and long-term satisfaction.
Understand and analyze client business needs; partner with internal teams to ensure seamless communication and delivery.
Develop and coordinate marketing strategies across advertising platforms, measuring ROI/ROAS with data-driven insights.
Apply OW best practices (AMC, VoM, VoC, VoS) to optimize campaign effectiveness, present actionable recommendations to clients.
Deliver quarterly and annual business reviews to secure client renewals and strengthen partnerships.
Create Standard Operating Procedures (SOPs) to streamline account-specific processes and enhance efficiency.
Mentor and train new team members, ensuring alignment with business goals.
Senior Operations Administrator
UPS Carol Stream, IL Oct 2023 – Mar 2024
Investigated and resolved discrepancies in inbound package processing to ensure timely delivery.
Managed escalations for misplaced shipments, maintaining customer trust and satisfaction.
Conducted cycle counts and audits to ensure operational accuracy.
Partnered with outbound teams to streamline logistics and returns.
Account Manager
Transportation One, LLC Chicago, IL Aug 2021 – Mar 2022
Oversaw multiple high-profile accounts, driving client success through seamless load execution.
Negotiated shipment rates and provided real-time updates to clients.
Leveraged data-driven insights to optimize account performance.
Trained and managed operations specialists to ensure consistent process improvement.
Customer Operations Analyst
CJ Logistics, LLC Des Plaines, IL Mar 2022 – Oct 2022
Served as primary client contact for logistics and service issues.
Conducted data analysis and reporting to monitor performance.
Strengthened client relationships through proactive issue resolution and process optimization.
Operations Coordinator
Coyote Logistics, LLC Chicago, IL Apr 2020 – Aug 2021
Coordinated daily shipments and maintained accurate delivery timelines.
Built strong relationships with carriers and clients through effective communication.
Implemented and enforced SOPs to ensure operational consistency.
Contracted Roles
LinkedIn Deal Desk Strategist Oct 2019 – Jan 2020
Saunders Midwest Accounts Receivable Specialist May 2019 – Sep 2019
Compass Lexecon Billing Specialist Feb 2019 – May 2019
ReloDirect Accounting Coordinator Dec 2018 – Jan 2019
CoStar Group Accounts Receivable Analyst Sept 2015 – Feb 2018
EDUCATION
Southern Illinois University Edwardsville (SIUe)
Bachelor of Science in Mass Communications
Minor: Business Administration
TECHNICAL SKILLS
Amazon Ads, Google Ads, Salesforce, Oracle, Microsoft Office Suite, Syspro, Google Suite
MoveTrack, Xero, Expensify, Zendesk, Navisphere, Navision
FleetView, FleetWeb, Citrix, TTSLS, BAZOOKA
Data Analysis, ROI/ROAS Tracking, PPC Campaign Management
Customer Relationship Management, Process Optimization
KEY STRENGTHS
Client-Centric Approach PPC Advertising & Digital Strategy Amazon Operations Knowledge
Process Improvement & Optimization Strategic Relationship Building Team Training & Leadership
Data-Driven Decision Making Project & Time Management Operational Efficiency & Logistics
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