Pharmacy Technician with 7+ Years Experience

PROFESSIONAL SUMMARY

Licensed Pharmacy Technician with over 7 years of dynamic experiences and increasing responsibilities. Strong background in retail operations, mail-order, behavioral health, prior authorization, insurance mitigation, robotic systems, purchasing and inventory, and infectious disease specialty pharmacy. EDUCATION & CERTIFICATIONS

CARRINGTON COLLEGE • Phoenix, AZ

Graduate 2011 – Physical Therapy Technician, Graduated Honor Roll PHARMACY TECHNICIAN BOARD CERTIFICATION • National Certified Pharmacy Technician - License number #30055929 ARIZONA BOARD OF PHARMACY • Phoenix, AZ

Certified Pharmacy Technician - License number #T058617 WORK EXPERIENCE

NOV 2023-PRESENT • DEPARTMENT OF VETERAN AFFAIRS • Radiology MSA • Phoenix, AZ

• Provide friendly, fast, accurate service scheduling patients for all appointment types in the radiology department including X-ray, Ultrasound, Cat Scan, and MRI.

• Complete high volume outbound call center work processing appointment reminder calls to reduce no- shows and cancellations.

• Check-in and register patients in a timely manner to ensure appointment schedules are met.

• Utilize charting system, CPRS, to input notes, look up information, and communicate across multiple teams.

• Assist in training new staff and current staff on workflow processes and procedures.

• Provide cross coverage to other departments both in-patient and outpatient. FEB 2023 – NOV 2023 • GENOA PHARMACY • Pharmacy Technician (HIV) • Phoenix, AZ

• Work collaboratively with team members in fulfillment, shipping, data entry, and the phone center to provide timely medication delivery of critical HIV medications.

• Purchase & receive order for pharmacy including purchasing on multiple accounts and multiple warehouses such as McKesson and Cardinal.

• Complete quarterly inventory counts reporting discrepancies, short date, or slow movers to leadership. Venessa Grijalva, CPhT

6513 W Hubbell St. Phoenix, AZ 85035 l Phone: 623-***-**** l Email: ***************@*****.*** Citizenship l U.S. Highest Grade Level l GS-0326-4 Availability l Permanent Full-time Veteran Preference l None

• Provide high quality customer service to all patients either by phone or in-person including resolving billing issues, refilling orders, providing financial assistance, processing payments, or shipping medications.

• Accurately type prescription orders received by fax, telephone, or electronic submission.

• Assist pharmacist with prescription processing and dispensing ensuring always completing tasks efficiently and accurately including calling providers, insurance companies, or patients as needed to complete the prescription order as prioritized by the pharmacist, patient, or work queue.

• Adjudicate prescription claims for Medicare, Medicaid, commercial insurance plans, charity care, spilt billing, and manufacturer coupons with accuracy.

OCT 2022 – FEB 2023 • CVS PHARMACY • Pharmacy Technician Medication Management • Phoenix, AZ

• Receive incoming patient calls in a high-volume call center specifically triaging inbound clinical calls.

• Met call center phone metrics such as maintaining a 98% service level and a less than 0.1% call abandonment rate.

• Successfully and accurately gathered patient information including charting all allergy information, medication history, supplement and vitamin use, and current and past medical history.

• Efficiently scheduled patients with the appropriate pharmacy team for clinical review. NOV 2021 – OCT 2022 • HUMANA • Mail Operation Tech 3 • Phoenix, AZ

• Handle critical shipping errors for patients working closely with insurance claims, patient accounts, inventory, and regulatory to determine a resolution for the patient when shipping errors occur.

• Work independently to handle complex and time sensitive patient issues using professional judgement and SOP’s to provide the highest level of patient care and provide resolutions to patient shipping complaints.

• Work closely with the dispensing pharmacy team and shipping vendors to track packages, recall packages, cancel shipments, and reship prescription orders. DEC 2018 – NOV 2021 • HUMANA • Mail Operation Tech 2 • Phoenix, AZ

• Dispense prescription medications for a high-volume mail-order pharmacy including filling and labeling complex orders, enter lot and expirations for orders, refilling robotic dispensing machines, and processing hazardous and non-hazardous orders.

• Work independently with the robotic systems, RECO, to fill and troubleshoot issues.

• Work proactively with medication inventory to ensure all robotic systems have medications stocked to maximize output throughout the shift.

• Work independently to input prescription orders received by fax, electronic submission, or telephone. REFERENCES

NELIA HUDSON • DEPARTMENT OF VETERAN AFFAIRS

DANNY WILSON • DEPARTMENT OF VETERAN AFFAIRS

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