Bilingual Customer Service and Operations Professional
Resume:
**********@*****.***
Whittier, California 90604
Dynamic team player with 4+ years of experience providing excellent customer service. Possesses bilingual language fluency
(English and Spanish) and strong math skills, and is detail-oriented with a proven track record of accuracy and efficiency. Proficient in handling POS transactions, carrying out general labor duties, and upholding workplace safety in a fast-paced environment. Accustomed to working independently or as part of a team to ensure customer satisfaction. PROFESSIONAL SUMMARY
Eataly
Century City, CA
Nov 2023 - Present
Tank Holding/Spin
Products
Chino, CA
Mar 2022 - Nov 2023
Spectrum
Mechanical Inc.
Irvine, CA
Nov 2021 - Mar 2022
McDonalds
Restaurant
La Habra, CA
Jun 2019 - May 2021
EXPERIENCE
Floor Cashier & Barista
Assisted customers in locating merchandise and answered product-related questions across several different work stations, including the café, deli, marketplace, and restaurants.
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Showed aptitude in multitasking multiple orders at once and operating cash registers while maintaining accuracy in product quality.
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Maintained a clean and healthy environment by following proper safety and sanitation regulations in the café area and equipment used for beverage preparation.
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Prepared teas, hot chocolate, and other personalized coffee drinks for customers in a fast-paced environment.
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Machine Operator
• Maintained physical fitness to haul heavy materials and stay productive throughout long shifts. Documented accurate records of machine operation, including start and stop times, output quantities, and any malfunctions or repairs needed.
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Trained new employees in the proper use and maintenance of machinery, including safety procedures.
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• Loaded and unloaded materials onto machines and adjusted settings accordingly. HVAC Technician, Apprentice
Proficient in using hand tools, power tools, and other specialized equipment, such as soldering and brazing with copper.
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Adept at following safety protocols when handling hazardous materials like refrigerants and combustible fuels.
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Assisted in the repair and/or service of heating, ventilating, and air conditioning (HVAC) systems to improve efficiency, such as by changing filters, cleaning ducts, and refilling non-toxic refrigerants.
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• Completed paperwork with knowledge of local codes related to HVAC installations and repairs.
• Accustomed to working under tight deadlines while complying with established quality standards. Cashier
Demonstrated excellent customer service skills by providing friendly and courteous interactions with customers and prioritized accurate service while adhering to time constraints.
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• Trained new cashiers in the use of cash registers, processing payments, and food safety protocols. Operated drive-thru window efficiently while ensuring accuracy of orders, taking payments, and delivering food in a timely manner.
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Performed opening and closing duties such as cleaning work areas, restocking supplies, setting up, and breaking down registers.
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ATI Commercial
Refrigeration and
Training Center
Jul 2021
La Serna High
School
Jul 2020
EDUCATION
Refrigeration and HVAC Training Certificate
Relevant Coursework
• Refrigeration Cycle, Electronic Controls, Wiring Diagram
• Heat Fundamentals, Welding & Brazing, Principles of Air Conditioning
• Automatic Controls (KE2), Tools and Service Techniques High School Diploma
SKILLS
• Machinery operation • Strong work ethic • Workplace safety
• Teamwork and collaboration • Heavy lifting • Bilingual (English and Spanish)
• Valid Driver's license • Positive attitude and eager to learn CERTIFICATIONS
• Universal 608 EPA Certification
• IPC-J-STD-001 Soldering Certification
• Food Safety Certified
References available upon request
REFERENCES
Contact this candidate