Technical Fulfillment Specialist

Nima Haqshenas

**** ******** **, ******* *****, NC 27104

336-***-**** ********@*****.***

EDUCATION LinkedIn QR

University of North Carolina at Charlotte, Charlotte, NC Bachelor of Arts in Computer Science GPA: 3.81

Concentration in Information Technology May 2024

WORK EXPERIENCE

Allegheny Technologies Incorporated Monroe, NC

Manufacturing Analyst Intern & Process Improvement Leader June 2023 – December 2023

● Leveraged ServiceNow to engage directly with clients, documenting equipment alerts, troubleshooting MES and workstation issues, and escalating process disruptions to the appropriate team

● Actively contributed to the development of functional requirements and continuous improvement initiatives—applying kata methodologies and root cause analysis to support effective communication across departments, ensuring clients’ needs were met.

● Participated in weekly Agile scrums and sprint planning to prioritize deliverables, align cross-functional teams, and keep projects on schedule.

Worldwide TechServices Greensboro, NC

Dynamic PC Support Technician January 2025 – December 2025

● Provided on-site support for Dell and Lenovo devices, performing diagnostics and repair of hardware and software issues to ensure timely resolution and service excellence—while maintaining all required OEM technician certifications GPX Intelligence Kernersville, NC

Technical Fulfillment Specialist December 2025 – April 2026

● Diligently managed daily shipping queues using ShipStation and UPS WorldShip with a first-in, first-out approach—provisioning each GPS device via GPX's admin portal (serialization, IMEI scanning, and SIM ICCID data entry); configuring/programming and QA-validating GPS devices before appropriately packaging and shipping 25+ Shopify orders daily, along with high-volume B2B orders (e.g., GM:CCA, Pride Mobility), including freight over 50 lbs and international shipments.

● Tracked device inventory in SkuVault by logging incoming stock, maintaining weekly cycle count sheets, and updating inventory records to keep device/sim counts accurate and support fulfillment needs.

● Resolved 80+ Tier 2 technical issues for B2C customers by troubleshooting device connectivity and performance issues, sending OTA/SMS/data commands to resolve issues remotely, and arranging replacements and return labels when needed; maintained internal Notion knowledge base documentation for device setup, operation, and troubleshooting procedures. TECHNICAL SKILLS

● Frameworks / Tools: Amazon Web Services, ServiceNow, SharePoint, Shipstation, UPS WorldShip, SkuVault, Notion, Linear, Node.js, MongoDB, Git, WonderWare

● Leadership & Innovation Skills: Strategic Innovation, Data Analysis, Project Management, Agile Methodology

● Languages: Java, JavaScript, Python, SQL, HTML, CSS, C#

● Certifications: CompTIA A+, CCNA, AWS Cloud Practitioner, Microsoft Fundamentals, Microsoft Office, Dell Client Advanced, Lenovo Qualified PC Service Technician, DSP Security and Privacy Foundation

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