Dynamic Multi-Unit Restaurant Leader with Sales Growth Expertise
Resume:
MARIE
DONAWAY
*************@*****.***
Mechanicsville, USA 23111
Dynamic leader with a proven track record at Honey Baked Ham, excelling in budget management and employee development. Spearheaded sales growth initiatives, being the first GM to achieve $1M sales year within first four years of opening. Celebrated $800K Grand Opening year. Adept at strategic planning and process improvement, fostering operational efficiency and motivating teams to exceed performance goals.
Diligent Manager with solid track record in managing multiple locations. Proven ability to streamline operations and enhance productivity through effective leadership. Demonstrated ability to mentor teams and drive results in dynamic environments.
Experienced with leading multiple units to operational excellence. Utilizes strategic planning and team management to drive performance. Track record of fostering collaborative environments and adapting to changing business landscapes.
PROFESSIONAL SUMMARY
SKILLS
• Budget management
• Employee development
• Inventory management
• Recruitment and hiring
• Leadership abilities
• Customer service excellence
• Conflict resolution strategies
• Sales growth initiatives
• Leadership training
• Operational efficiency
• Operations management
• Sales growth
• Staff development
• Employee engagement
Le Cordon Bleu
Pittsburgh, Pennsylvania
Associate Of Arts: Pastry Arts &
Restaurant Management
EDUCATION
CERTIFICATIONS
• ServSafe
ACCOMPLISHMENTS
• Successful completion of Honey Baked Ham elite Level Up program. Voted Values Award winner by peers, multiple years from two different sales districts.
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Honey Baked Ham - Multi-Unit Manager
Mechanicsville, VA • 10/2022 - Current
Honey Baked Ham - Training Store General Manager
10/2018 - 09/2022
WORK HISTORY
Facilitated the transition to corporate ownership across multiple franchise locations.
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Opened new market locations; spearheaded team hiring, training and launch of operations.
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Collaborated with HR to recruit, hire, train, develop; motivate and retain top leadership talent within the district.
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Facilitated district leadership training sessions for annual learnings and team building.
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Coordinated promotional activities such as special events which increased brand awareness.
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Conducted regular meetings with senior management team to review progress against established objectives.
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• Managed several locations and staff of 75 or more. Daily operations include full P&L accountability: budgeting, cost controls, and labor management.
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Grew sales in new location becoming the first to achieve $1 million sales year in just 4 years.
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• Managed profit goals against budget and prior year by $200K. Selected to participate in company operational team to streamline and update protocols and processes.
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• ACF Certified Pastry Culinarian Brinks - Vault Manager 11/2016 - 10/2018
O'Charley's - Manager
08/2012 - 11/2016
Panera Bread - Head Baker
06/2011 - 08/2012
Researched discrepancies in customer accounts related to vault transactions.
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Maintained accurate records and prepared daily summarization of all vault activities, including deposit, withdrawals, transfers, and reconciliations.
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Provided on going training of proper cash handling and security protocols.
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Manage daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
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Provided customer support by addressing complaints quickly and efficiently.
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• Managed cafe inventory levels by following ordering practices. Maintained cleanliness in the baking area by following strict sanitation guidelines.
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• Oversaw product quality, preparation, and presentations standards. Performed periodic audits on various locations ensuring records accuracy and adherence to established protocols.
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Led production of high-quality baked goods, ensuring adherence to recipes and company standards.
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Streamlined baking processes to enhance efficiency and reduce waste in daily operations.
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KEY QUALIFICATIONS
10+ years of food & beverage operations, including multi-unit and training store leadership
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Experienced in hiring, training, coaching, and developing high- performing teams
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Sales and marketing focus: community engagement and local outreach
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• Strong customer service and complaint resolution mindset
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