Customer Service Specialist with High Call Volume Expertise
Resume:
Receptionist – January **** to February ****
PantherTechnology – Pensacola, FL
●Operate telephone switchboard to answer, screen, or forward calls, providing information, taking Leasing Consultant/Customer Service Specialist
– October 2020 to August 2025
Transformative CX – Remote
●Resolve customer inquiries via phone and email, consistently achieving the targets.
●I achieved a 98% customer satisfaction rating, to highest
●Handled 90+ calls daily, with duties including signing up new customers and making sure they Dominique McNeil
Customer Service Representative
Jacksonville, FL 32211
***********@*****.***
messages, or scheduling appointments
●Greet persons entering the establishment, determine the nature and purpose of their visit, and direct or escort them to specific destinations
●Schedule appointments and maintain and update appointment calendars Highly motivated customer service professional able to handle a high volume of customer calls in a fast-paced environment with minimum supervision
Strong verbal, written, and listening skills
Comfortable with interacting with all levels of an organization and the public. Able to negotiate and problem-solve quickly, accurately, and efficiently
Adept at multitasking tasks and committed to quality and excellence understood our policies.
●Exceeded quantitative metrics on customer service, customer retention, and inquiry volume.
●Actively maintained and updated customer accounts in Rent Hub
●Quickly triaged incoming calls and escalated calls when necessary, reducing the average time to resolutions by 19%.
●Actively worked to display a courteous and empathetic attitude to customers, resulting in a net promoter score over 40
●Documented customer interactions to reduce onboarding when new customer service reps have to speak with clients
●Very up to date on policies and procedures so that I can effectively and quickly help customers with questions or concerns they may have.
●Great communication skills, explaining how our application process works for our applicants Career Summary:
Professional Summary:
High School Diploma
Booker T. Washington High School – Tuskegee, AL
West Corporation – Pensacola, FL
●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
●Check to ensure that appropriate changes were made to resolve customers' problems ●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
●Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
●Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
●Refer unresolved customer grievances to designated departments for further investigation ● Determine charges for services requested, collect deposits or payments, or arrange for billing ● Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
●Solicit sales of new or additional services or products
●Hear and resolve complaints from customers or the public
●Receive payment and record receipts for services (file and maintain records)
●Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
●Transmit information or documents to customers, using computer, mail, or facsimile machine
●Analyze data to determine answers to questions from customers or members of the public ● Collect, sort, distribute, or prepare mail, messages, or courier deliveries
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Dominique McNeil
Customer Service Professional – October 2018 to July 2019 SKILLS:
Problem solving, Active listening, Communication, Time management, Ability to work remotely, Emotional intelligence, Interpersonal communication, Empathy for the next human, Patience, Adaptability, Conflict resolution, Decision making, Multitasking, Technical troubleshooting, Upselling, Attention to detail, organizational skills, collaborations, critical thinking, Data Entry, Effective communications
Education:
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