Insurance Administration Specialist
Resume:
BARBARA
FOOS
OFFICE ADMINISTRATION
SPECIALIST
********@*****.***
Jackson, TN 38355
CONTACT
SKILLS
• Document management
• Premium calculation
• Policy administration
Seasoned Insurance Administrator with over two decades at Dr. John Crowder's office in Jackson, TN, excelling in customer service and policy administration. Expert in DSN Software and Microsoft Office, adept at managing high call volumes and performing critical administrative functions. Demonstrated ability to streamline processes, enhancing efficiency and client satisfaction.
Ambitious professional with knack for leadership and commitment to achieving excellence in insurance administration. Possesses strong communication skills and proactive approach to problem-solving, ensuring efficient and effective service delivery. PROFESSIONAL SUMMARY
Insurance Administrator
Dr. John Crowder, Jackson, TN
EXPERIENCE
March 1997 - Present
Provided excellent customer service to clients by answering questions about their policies and coverage options.
•
Consulted with Patient's Insurance Carrier regarding medical and dental benefits to efficiently provide estimate for patient's responsibility
•
Maintained up-to-date knowledge of regulations related to insurance policies
• and coverage plans.
Utilized Microsoft Office Suite to create documents, spreadsheets, and presentations for management review.
•
• Proficient in DSN Software (OMS-Exec V.20)
• Heavy call volume taking incoming calls and making appointments Perform routine administrative tasks i.e., weekly deposits, order office supplies, collections of past due payments, perform month end close and run reports for doctor's review
•
DECA in Administrative Services
Wooddale High School, Memphis,TN
EDUCATION
May 1971
CERTIFICATIONS
• CPR Certified
• HIPA Compliant Certification
Dr. John W. Crowder DDS — Dr. John Crowder DDS
Owner/Oral Surgeon
*****@**************.***
Tammy Laster — Dr. John Crowder DDS
Office Administrator
*****@**************.***
REFERENCES
Employer
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