Analytical Operations Specialist with 4+ Years Experience
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ASHIM CHALISE
***************@*****.*** 617-***-**** Malden, MA 02148 Professional Summary
Analytical professional with 4+ years of experience in high-volume data analysis, stakeholder coordination, and process optimization. Proven track record of driving 15-20% efficiency improvements, managing 50+ employee operations, and delivering 99.8% accuracy across 500+ daily documentation files. Strong problem-solver skilled in Microsoft Office Suite, data-driven decision-making, and cross-functional collaboration—eager to apply analytical and organizational expertise to consulting challenges. PROFESSIONAL EXPERIENCE
Assistant Operational Manger – Alclear LLC 12/05/2024 Present Boston, MA Oversaw daily operational activities for 50+ employees, ensuring smooth workflow execution and business performance through proactive coordination and process monitoring.
Supported the Operations Manager in coordinating company operations, scheduling, and workflow management for 50+ employees across multiple departments. Supervised and guided 50+ employees to maintain productivity, teamwork, and high-quality customer service standards. Managed operational records, reports, and documentation while maintaining 100% accuracy and organization, ensuring audit readiness and compliance. Communicated with 10+ clients, vendors, and staff daily to address operational concerns and improve customer satisfaction, resolving 95%+ of issues within 24 hours. Applied strategic thinking to develop and implement new operational procedures, resulting in a 15-20% increase in team productivity and improved workflow efficiency. Monitored staff performance and assisted with training new employees on company procedures and workplace expectations. TSA Contractor – Alclear LLC 08/2024 Present Boston, MA Screened 50+ daily candidates through identity verification with 99.8% accuracy, ensuring strict regulatory compliance and maintaining meticulous documentation protocols for onboarding preparation.
Exceeded daily and weekly performance targets by 15-20% by applying critical decision-making to prioritize recruitment metrics, resulting in optimized operational efficiency and $10K+ in monthly revenue.
Maintained 100% data accuracy and confidentiality across 500+ daily documentation files, implementing zero-error verification protocols to ensure regulatory compliance and support onboarding workflows.
Ambassador – Alclear LLC 08/2022 12/05/2024 Boston, MA Deliver premier customer service in high-traffic airport environments, utilizing advanced problem-solving skills to independently resolve complex traveler inquiries with precision and professionalism.
Managed Stakeholder Management by liaising with vendors and team members, ensuring operational functionality of the workspace. Tested and evaluated new technologies and strategies through pilot programs, delivering actionable feedback that enhanced operational processes. EDUC ATION
University of Massachusetts Boston – Boston, MA 09/2025 Bachelor of Science in Environmental Science
GPA: 3.5; Minor: International Relations; Relevant Coursework: Environmental Impact Assessment, Environmental Law & Policy, GIS & Mapping, Ecology & Biodiversity, Environmental Regulations (NEPA, Clean Water Act)
TECHNICAL SKILLS
Environmental Monitoring & Sampling Data Collection & Analysis GIS & Mapping (Basic) Field Safety & PPE Awareness Microsoft Office Suite (Expert Excel) Google Analytics Microsoft Dynamics Google Drive Microsoft Office (Word, PowerPoint, Teams) ENVIRONMENTAL RESEARCH & PROJECTS
Academic Researcher
Conducted soil boring and groundwater sampling across 10+ field sites, collecting 200+ samples for environmental data analysis and ecosystem health assessment. Supported specialized research on rare earth elements (cerium) and their environmental impacts. Produced technical writing deliverables, authoring comprehensive reports and presentations while managing data collection and analysis for academic audiences. Languages
English (Fluent) Nepali (Fluent) Hindi (Fluent) Urdu (Fluent) REFERENCES
Robinson Caro from Alclear LLC
Rose Prophil from Al Clear LLC
****.*******@*******.*** 857-***-****
Bibhaw Pokharel from Harvard T.H. Chan School of Public Health
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