Customer Service Professional with Versatile Experience

Tamoy Roach

Clinic Lane, Bethel Town P.O., Westmoreland, Jamaica

1-876-***-**** ************@*****.***

Career Objective

To secure a rewarding position within a reputable organization that offers opportunities for professional growth and development. Brings a strong commitment to adaptability, teamwork, and high standards of performance, with a proven ability to learn quickly and accomplish assigned duties efficiently and effectively. Proven ability to resolve issues, exceed customer expectations, and contribute positively to team goals.

Work Experience

Cook 2

Grand Decameron Hotel – Montego Bay, Jamaica. April 2025 – Present

● Prepared high-quality meals in a fast-paced kitchen serving local and international guests.

● Maintained food safety standards and worked closely with service staff to meet guest expectations.

● Demonstrated excellent teamwork and time management skills. Bartender

The Gentleman Pub – Bethel Town, Westmoreland. January 2023 – March 2025

● Delivered personalized service to patrons, creating a welcoming and engaging atmosphere.

● Handled cash and card transactions accurately and efficiently.

● Resolved customer concerns promptly and professionally. Collection Agent

Conduent – Montego Bay, St. James. April 2020 – December 2022

● Contacted customers regarding outstanding balances in a high-volume call center.

● Maintained customer satisfaction while meeting recovery targets.

● Accurately documented interactions and account updates using CRM systems.

Technical Support Agent

Teleperformance – Montego Bay, St. James. September 2019 – April 2020

● Assisted customers with troubleshooting technical issues for internet and cable services.

● Provided step-by-step solutions with empathy and clarity.

● Exceeded customer satisfaction KPIs.

Cook/Waitress

Lollipop Restaurant – Lionel Town, Clarendon. April 2017 – June 2019

● Took customer orders, served meals, and ensured a pleasant dining experience.

● Prepared food items while maintaining hygiene standards.

● Upsold menu items and responded to guest needs quickly. Merchandiser

Grace Kennedy Group Ltd. – Montego Bay, St. James. May 2015 – June 2016

● Maintained product displays and stock levels at retail locations.

● Assisted store staff and customers with product inquiries. Education & Certifications

Northwest TVET Institute – Kenilworth Campus. 2012 – 2014

● Diploma: Food Preparation (Chef de Partie) – Level 3

● Certificate: Food Preparation (Commi Chef) – Level 2 Bustamante High School (N.U.Y.P.). 2018 – 2019

● Certificate: Cake Baking & Decorating – Level 1

Lionel Town Training Institute. 2010 – 2011

● Certificate: Food Preparation – Level 1

Kemps Hill High School. 2004 – 2009

● High School Diploma 6 CXC Subjects

Skills

Meal preparation

Cake & Pastry Production

Meal Planning & Presentation

Bulk Cooking & Inventory Control

Cleaning & Sanitation Procedures

Additional Experience

Customer Service & Communication

Call Center & Remote Support

Cash Handling & POS Systems

Conflict Resolution & Problem Solving

Multitasking in High-Pressure Environments

Food Safety & Hygiene

Team Collaboration

Microsoft Office & CRM Software (basic)

References

Available upon request.

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