Certified Phlebotomy & Patient Services Specialist

KEIANNA CHAMPION

Kansas City, MO 816-***-**** *********@******.***

PROFESSIONAL SUMMARY

Experienced Lab Service Specialist (Phlebotomist) and Member Service Specialist with a strong background in phlebotomy, specimen collection, occupational health testing, and front desk operations in fast-paced healthcare environments. Skilled in pediatric phlebotomy, DOT and non-DOT drug screenings, breath alcohol testing, and clinical administrative support. Proven ability to manage laboratory inventory, maintain compliance with safety standards, and deliver high-quality patient care. Known for strong attention to detail, efficiency, and excellent patient service.

CORE SKILLS

Phlebotomy & Venipuncture

Specimen Collection & Processing

Pediatric Phlebotomy

DOT & Non-DOT Drug Screens

Breath Alcohol Testing (BAT)

DOT Physical Assistance

Vital Signs & Patient Intake

Electronic Medical Records (EMR/EHR)

Patient Registration & Insurance Verification

Front Desk & Administrative Support

Laboratory Specimen Handling & Chain of Custody

HIPAA Compliance & Infection Control

PROFESSIONAL EXPERIENCE

Lab Service Specialist (Phlebotomist) / Member Service Specialist

One Medical — Leawood, KS

August 2025 – Present

- Perform phlebotomy procedures including venipuncture and specimen collection while ensuring patient safety and specimen integrity

- Process, label, and manage laboratory specimens while maintaining strict chain-of-custody and quality standards

- Conduct DOT and non-DOT drug screenings, breath alcohol testing, and assist with DOT physicals in compliance with federal regulations

- Obtain vital signs, verify patient information, and document patient encounters in electronic medical records (EMR/EHR)

- Provide front desk support including patient check-in/check-out, appointment scheduling, and insurance verification

- Manage laboratory inventory, track supply levels, and order medical supplies to maintain clinic operations

- Support in-clinic pharmacy functions including prescription coordination and medication preparation

- Ensure compliance with HIPAA, infection control, and safety protocols

Medical Assistant – Occupational Health

University of Kansas Health System — Kansas City, KS

June 2023 – October 2024

- Performed occupational health services including DOT and non-DOT drug screenings, breath alcohol testing, and DOT physical assistance

- Maintained strict chain-of-custody procedures for specimen collection and documentation

- Assisted with pre-employment and new hire physicals including vital signs, medical history collection, and patient preparation

- Completed medical documentation in electronic health records while maintaining patient confidentiality

- Supported providers during examinations and ensured efficient patient flow

Pediatric Medical Assistant & Front Desk Support

KC CARE Health Center — Kansas City, MO

October 2021 – June 2023

- Performed pediatric phlebotomy including venipuncture and capillary blood collection ensuring proper patient identification and specimen integrity

- Collected, labeled, and processed laboratory specimens following laboratory protocols and infection control standards

- Administered vaccines and medications as ordered by providers and monitored pediatric patients for reactions

- Assisted physicians with exams and procedures, obtained vital signs, and prepared patients for laboratory testing

- Maintained accurate patient documentation within electronic medical records and provided compassionate patient education

EDUCATION

Bachelor of Arts – Human Resources (In Progress)

Southern New Hampshire University

Certified Nursing Assistant (CNA)

Kansas City Job Corps

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