Operations Leader with Physics Insight
Resume:
Sheela Chopra
Norwalk, CT
******************@*****.***
LinkedIn: LinkedIn.com/in/sheela-chopra
Professional Summary
Dedicated and results-driven retail and food service management professional with over 8 years of leadership experience. Adept at team building, operations management, and customer service excellence. Holds a master's degree in physics and brings a strong analytical mindset to business operations. Proven ability to lead teams, optimize workflows, and drive sales in fast-paced environments. Professional Experience
Walgreens – Stamford, CT
Emergent Store Manager (ESM)
2020-Present
Lead daily store operations, ensuring high standards in customer service, inventory control, and staff performance. Supervise and train team members, providing coaching to improve efficiency and morale. Assist in merchandising, scheduling, and store audits to maintain compliance and meet company goals. Maintain accurate records and reports for inventory, sales, and scheduling. Supervises the control of store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping. Popeyes Louisiana Kitchen – Norwalk, CT
Restaurant Manager
2016-2019
Managed full-service restaurant operations, including staffing, scheduling, and financial performance. Increased customer satisfaction by implementing streamlined service processes and employee training. Handled budgeting, cost control, and vendor relationships to optimize profitability. Led a team of 15+ employees, promoting a positive and productive work environment.
Education
Master of Science in Physics
India – 2010
Skills
Team Leadership & Development
Retail & Food Service Operations
Customer Relationship Management
Inventory & Cash Handling
Conflict Resolution
Time Management
Strong Communication
Ability to motivate and manage staff
Contact this candidate