Multifaceted Project Manager

PROFILE

Experienced Project Manager with a background in building successful relationships. I have 8+ years of expanding the customer base of not only my own successful business, but of the employers I have worked for previously as well. I believe in the benefits of hard work and am seeking to utilize my experience and love of details to enjoy dynamic results for whatever task that is presented.

EDUCATION

January 1990 – August 1994 University of Wisconsin Eau Claire Eau Claire, WI 54701

120 Credits toward Psychology BS Degree

Recognized on Dean’s List

August 2010 - August 2013 Century College White Bear Lake, MN 55110

48 credits toward an Associate Degree in Applied Science

Member of the Phi Theta Kappa. Honor Society

SKILLS

Proficient in a multitude of software. programs: MS Office, Adobe Creative. Suite, Google

Project Management

Skilled Writer

PROFESSIONAL EXPERIENCE

Elite Cleaning 2016 - Present

Owner/Operator/Independent Contractor Provide cleaning services for 20 clients a month.

Increased client base from 1 to 109 repeat clients through client retention, customer relations and referrals

Attended a Business Management Certification Program to learn to be a strong leader.

Build and maintain outstanding relationships with customers.

Provide impeccable cleaning services that exceed customers’ expectations.

Nothing Bundt Cakes. Summer 2024

Baker

Prepare raw ingredients and equipment for baking

Monitor baking process

Package, label and store baked cakes

Maintain product rotation logs

Maintain par levels of cakes and bake accordingly

Maintain baking and refrigeration logs

Clean, sanitize, restock station to keep it running

efficiently

Track Inventory

Order groceries and baking materials

Comply with all health and safety rules

Pay particular attention to personal hygiene

Paul Davis Restoration Inc. 2013 - 2017

Content/Project Manager

Create in-depth client content documentation using proprietary software.

Create a eminent and interactive website that received high traffic, page views and user experience which resulted in a 18% increase in sales revenue.

Maintain attendance and scheduling of vacation days for both permanent and temporary employees using Excel.

Recruit, interview, hire and manage content restoration employees.

Streamline the process of checking calculations and data entry in content software for accuracy reducing the error rate by 26%

Received IICRC training and certification in Fire & Smoke Restoration

White Glove Cleaning & Restoration 2011 - 2013

Office Manager

Answer company phone.

Maintain all email correspondence.

Prepare internal reports, spreadsheets and charts.

Order, receive and stock all office, company and cleaning personnel’ supplies.

Maintain multiple calendars and scheduling of cleaning appointments

Collaborate with coworkers to ensure that we create the best possible outcome.

Provide excellent customer service by being friendly, respectful, and paying attention to their needs and responding promptly.

Create weekly invoices and enter payment information.

Ensure any subcontractors were included in daily calendars.

Expedite! Direct Mail & Fulfillment 1999 - 2002

Project Manager

Assist clients with complex data processing, personalization, and design to develop direct marketing packages.

Packages may include advertising specialty products, fulfillment & custom branded packaging samples

Oversee project from initial design stage through all processing stages to final project completion.

Maintain positive relationships with all departments to ensure the final product exceeds customers’ expectations.

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