Administrative Professional with Accounting Background

Felisha Gay

Charlotte, NC • 704-***-****

****************@*****.***

Professional Summary

Highly motivated and dependable administrative professional seeking financial, customer service, and office support roles. Experienced in managing high-volume inquiries, maintaining accurate records, processing payments, and supporting smooth daily operations. Strong communicator with a background in customer service, a solid understanding of financial processes through an AAS in Accounting, and a proven ability to handle sensitive information with professionalism. Known for providing reliable, respectful support that helps businesses meet their goals.

Professional Experience

Call Center Representative Hire Dynamics July 2020–September 2020

oReceived high-volume inbound calls from hotel and convenience store staff placing coffee supply orders.

oEntered orders accurately and verified details to prevent delays or processing errors.

oProcessed payments for current and past-due invoices while following financial procedures.

oDelivered clear, efficient, and courteous customer service under time constraints.

oDocumented call details, orders, and outcomes according to company standards.

Call Center Representative Robert Half Staffing September 2020–October 2020

oManaged inbound calls from employees seeking guidance on benefits and HR-related questions.

oProvided accurate, empathetic, and confidential support while following protocols.

oNavigated multiple systems to research employee information and provide correct resolutions.

oMaintained professionalism and confidentiality in handling sensitive information.

oRecorded call notes and updated documents to ensure accurate, compliant recordkeeping.

Education

Associate of Applied Science (AAS) in Accounting November 1993 to May 1996

Rowan-Cabarrus Community College

Skills

Administrative Support • Task & Workflow Management • Customer Service • Call Center Communication • Payment Processing • Invoice Handling • Recordkeeping & Documentation • Basic Accounting Principles • Professional Communication • Data Entry Accuracy

Contact this candidate