Customer Service Expert with 10+ Years Call Center Experience
Resume:
Sharon Tibbs
Houston, TX *****
************@*****.***
Professional Summary
To be employed in a fulltime position where 10 plus years of call center experience and knowledge will be utilized to its fullest potential.
Authorized to work in the US for any employer
Work Experience
Prior Authorization Coordinator(Remote)
Wipro-
April 2024 to Februar 2026
Intake Prior Authorizations,intake information,answering inbound calls,verifying HIPPA information and insurance details Providers,data entry.
Benefits Coordinator
Rang Technologies Inc.-Houston, TX
June 2023 to January 2024
Assisting retirees with benefits and helping them prepare for their retirement answering questions about their account and information about their services such as Medicare and Medicaid services while implementing HIPPA protection laws and practicing PHI answering inbound calls and outbound calls and maintaining great metrics.
Customer Service Specalist (Remote)
Medlance (Elevance)-Houston, TX
November 2022 to March 2023
Answering inbound call,Resolving Customer issues and Reviewing Customers coverage and utilizing and maintaining HIPPA protection Laws all remotely. viewing customer claims and authorization. Routing calls to the appropriate department.
Customer Care Specialist
Managed Staffing-Houston, TX
September 2022 to November 2022
Member Services taking inbound calls utilizing and implementing HIPPA Customer Service Representative (Remote)
Media Riders(Dentaquest)-Houston, TX
November 2020 to September 2022
I am a customer service rep for Frequentest through media writers agency I handle all incoming calls and manage accounts and transfer all members to the appropriate parties why practicing HIPAA laws Also experienced with the software Epic/EHR
Customer Support Specialist/ACCOUNTS PAYABLE
Insight Global-Houston, TX
August 2019 to March 2020
CUSTOMER SUPPORT ROUTING CALLS TO THE APPROPRIATE DEPARTMENT ANSWERING INCOMING CALLS 60-75 CALLS PER DAY CREATING CASES FOR CUSTOMER TO RESOLVE THEIR ISSUES, ESCALATING AND ESCALATING CALLS HANDLING COMPLAINTS AND MAKING A ONE-STOP RESOLUTION AS WELL LIGHT ACCOUNTS PAYABLE DUTIES FOR GIRLS SCOUTS WHO RECEIVE FINANCIAL ASSISTANCE. AT&T CONTRACT
SUTHERLAND GLOBAL SERVICES
September 2016 to April 2019
CUSTOMER SERVICE
INBOUND CALL CENTER REPRESENTITIVE-Houston, TX
September 2016 to April 2019
SALES RESPONSIBLE FOR ANSWERING INCOMING CALLS FROM CUSTOMERS TAKING ORDERS, ANSWERING INQUIRIES, HANDLING COMPLAINTS, AS WELL AS TROUBLESHOOTING ISSUES CUSTOMER SERVICE/ACCOUNTS PAYABLES
Girling Health Care Inc-Houston, TX
June 2009 to April 2012
CALLS DAILY GIVING EXCELLENT CUSTOMER SERVICE 98% ADHERENCE. ADHERING TO TIME RESTRAINT SCHEDULE. ENSURE ALL WORK IS PERFORMED IN COMPLIANCE WITH COMPANY RULES AND REGULATIONS. LIGHT ACCOUNTS PAYABLE DUTIES FOR SOME VENDORS AND CODING.SAP SOFTWARE. Education
Associate
HOUSTON COMMUNITY COLLEGE
2013 to 2016
Skills
Medical office experience Typing Order entry Insurance verification Data Entry Quickbooks 10 Key Data Entry SAP Organizational skills Medical coding QuickBooks Accounts Payable Microsoft Excel Call Center PCI HIPAA Accounts receivable ERP systems Accounting AP Computer skills Time management Accounts Receivable EMR systems Medical administrative support Research Windows Computer Literacy CRM software Customer Care Medical terminology Medical records Inside sales Salesforce Customer Service Microsoft Office Invoice Communication skills Clerical experience Epic Microsoft Powerpoint Microsoft Word Office experience Negotiation CSR Customer Support Customer service Telemarketing Accounts payable
Certifications and Licenses
Life & Health Insurance License
Life Insurance License
Insurance Producer License
Property & Casualty License
Driver's License
September 2024 to September 2031
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