Immediately available for this position.

Jolene URen

*** ********** ***

Oshkosh, WI *****

Student Email: ********@*****.***

Work Experience

Rentals for Independent Living, LLC (Adult Family Home) 2260 Burnwood Drive

Oshkosh, WI 54902

Phone: 920-***-****

Position: Owner/Operator/Caregiver

Rentals for Independent Living LLC is an adult family home located in Oshkosh, Wisconsin. I offer personalized care and support for adults who require assistance with daily living activities. My AFH home is designed to accommodate up to four residents at a time, fostering a close-knit, family-like environment. Residents enjoy furnished private rooms, daily nutritious meals, housekeeping services, and recreational activities. My AFH home is conveniently located near local parks, shops, and healthcare providers, providing a peaceful and homelike atmosphere.

Humana Insurance (www.humana.com)

Remote:

2260 Burnwood Drive

Oshkosh, Wi 54902

Phone: 920-***-****

Position: Utilization Management Administration Coordinator Administrative and Support Services

Duties: As a full-time UMAC I provided non-clinical support for Humana within defined parameters, I managed chart reviews for the nursing team, authorizations for review, performed inbound and outbound calls to engage providers and members to verify clinical information/discharge date and admission status, documented calls, attached clinical information received, requested clinical information from providers/facilities, created written correspondence, created and distributed determination letters, collaborated with 2

multiple roles/departments/providers/team members, administrative support, Microsoft Word, Outlook and Excel, data entry, utilization review, prior authorization within a managed care organization, electronic medical record, medical terminology ICD-10 codes, member customer service, telephone experience.

INFINITY REAL ESTATE & DEVELOPMENT, LLP.

224 Woodland Drive

Beaver Dam 53916

Phone: 920-***-****

******@*****************************.***

Position: District Property & Development Manager

As a District Property Manager, I was employed by a family owned and operated Real Estate & Development company. I managed rental housing in the Ripon, Green Lake, Princeton, Waupun, Beaver Dam, and Fox Lake Area. I took pride in making rentals feel more like a home than an apartment! Tenant Management duties: Marketing vacancies, screening applicants, executing leases, managing move-ins/move-outs, and handling tenant relations and complaints, maintenance & repairs, conducting regular property inspections, performing preventative maintenance, and coordinating repairs with contractors, financial operations, collecting rent, managing budgets, preparing financial reports for owners, and handling operational expenses, legal compliance, ensuring compliance with landlord- tenant laws, building codes, and safety regulations, OSHA, Fair Housing, risk management, handling evictions, managing emergency situations 24/7, communication, financial management, organizational skills, proficiency in property management software. I managed daily operations, financial, tenant relations, rent collection, property maintenance, budgeting, vendor management, legal compliance, ensuring high occupancy rates and maximizing property value of the real estate properties (residential or commercial) on behalf of the owners.

Education

1994 – 1998 Watertown High School Watertown, WI

High School Diploma

University of Wisconsin–Oshkosh Oshkosh, WI

Bachelor of Science in Applied Computing (currently attending)

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