Administrative Assistant with Quoting & Customer Service Experience

RENEE M. ROACH

**C Dunlay Street

New Britain, CT 06051

Cell: 860-***-****

Email: *****.***@******.***

Professional Highlights

I am a highly experienced and driven administrative assistant with excellent communication skills who takes pride in her technical aptitude and organization skills. Primarily focused on, but not limited to, customer service, preparing cost estimates, and acting as a liaison between company and clients.

PDQ INC.

Administrative Assistant/Quoting 2023-Present

●Responsible for preparing cost estimates and quotes for many high-profile clients such as Collins Aerospace formally known as UTC Aerospace, Pratt & Whitney and UTC Wroclaw Poland.

●Helped streamline the quoting process by pulling blueprints, researching historical quotes, and then entering them into the system.

●Act as the main liaison between company and client throughout all phases of quoting and daily operation.

Starling Physicians Eye Center 2021-2023

Patient Service Representative

●Answered all incoming calls, scheduled patients eye appointment’s, checked insurance for prior authorizations, faxed, collected money.

Jet Tool & Cutter Southington, CT 2017-2021

Administrative Assistant/Shipping

●Processed purchase orders, prepare travelers, fax, mail, marking parts, purchased all shipping supplies, packaged and mailed out airplane parts and anything else required by management.

2014-2017

College Nannies & Tutors Easton, CT

Home Health Care (Children & Elderly) Per Diem

●Child care and Elderly care such a preparing meals, light housekeeping, going to doctor’s visits (Outpatient Therapy), maintaining a positive attitude so that my clients are happy, doing homework or activities such as drawing or playing games.

2015-2016

Randstad Staffing Farmington CT temp for Mecanex USA, Inc.

Junior Buyer (Procurement)

●Placed purchase orders, sourced airplane parts. While placing purchase orders, I was able to procure the best and final pricing from vendors and ILS, thus saving the company a great deal of money through my efforts and abilities. I also problem solved difficult orders such as rectifying issues with parts.

2013

Weststaff Staffing Meridan, CT

Administrative Assistant

●Answered the phone, processed mail, faxed, email, data entry, Processed all quotes and invoices to management

2010-2011

Precision Punch Corporation, Berlin, CT

Accounts Receivable & Payable (temporary)

●Increased responsibility by preparing cost estimates, purchase orders, documentation, internal and external

●Correspondence as dictated by upper management. Furthered experience with mail processing, inbound call handing and past due debt collections

●Acted as the primary liaison between company and client throughout all phases of quoting process.

2007 – 2010

Cambridge Specialty Company, Inc., Kensington, CT

Administrative Assistant / Sales

●Responsible for preparing cost estimates and quotes for many high-profile government clients including Pratt & Whitney and Sikorsky

●Generate purchase orders and prepared internal and external documentation for management

●Reconcile purchase orders net change report and coordinated purchase order requests between company and clients

●Helped streamline the quoting process by pulling blueprints, researching historical quotes, and then entering them into the system

●Act as the main liaison between company and client throughout all phases of quoting and daily operation

2006 – 2007

Stowe Machine Company, Inc., Windsor, CT

Purchasing / Production Control Administrator

●Purchased specialized tools and supplies for the production of aviation structural parts and components

●Managed and maintained warehouse inventory

●Provided customer support in regards to client questions related to sales and purchase order process

●Audited client estimates

●Generated client purchase orders

2004 – 2006

Forrest Machine Company, Rocky Hill, CT

Production Assistant

●Managed and maintained inventory of post-production parts and tools

●Reviewed clients’ MRP requirements, communicated MRP-shipping requirements to management, and prepared MRP exception reports for Titeflex, Inc.

●Handled shipping and distribution of packages for post-production and delivery to clients

●Preformed administrative duties such as pulling blueprints, researching quotes, and data entry

Technical Profile

Proficient in the use of all Microsoft Office products, AS400 Mainframe, TRICEPS Warehousing Software and Multi-Line Phone System, and Desktop Publishing.

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