Experienced Patient Services & Administrative Professional

Rustina Booker

Brighton, MI • 810-***-**** • **********@*****.***

Professional Summary

Experienced Patient Service Representative and administrative professional with 15+ years of experience in dental offices, healthcare, customer service, sales, and financial services. Skilled in patient scheduling, insurance verification, front desk operations, relationship building, and delivering exceptional client experiences. Highly organized, personable, and detail-oriented with a strong ability to multitask in fast-paced environments. Professional Experience

Woodland Lake Family Dental — Patient Service Representative (PSR) May 2024 – Present

• Managed front desk operations and patient scheduling

• Verified insurance benefits and collected patient payments

• Answered phones and assisted patients with billing and appointment inquiries

• Maintained accurate patient records and charts

• Delivered excellent customer service while creating a welcoming patient experience

• Assisted dental team with daily office operations and administrative tasks Aspen Dental — Patient Service Representative (PSR) January 2022 – May 2024

• Scheduled and confirmed patient appointments

• Verified insurance coverage and collected co-payments

• Responded to patient billing and financial inquiries

• Maintained patient charts and office documentation

• Processed payments and recorded receipts accurately

• Worked closely with dental staff to provide excellent patient care and support Great Lakes Mortgage Financial — Mortgage Banker Assistant July 2021 – January 2022

• Assisted with loan applications and mortgage processing

• Maintained and organized loan documentation

• Provided customer support and handled client communications

• Supported VP with daily administrative and operational duties Milan Laser — Client Specialist

April 2019 – May 2021

• Delivered high-level customer service and client support

• Managed appointment scheduling and client records

• Assisted with consultations, promotions, and follow-up calls

• Processed payments and financial transactions

• Earned over 200 five-star Google reviews through exceptional client care R & B EDM — Administrative Manager

January 2007 – March 2019

• Managed daily office operations, payroll, and accounts payable/receivable

• Oversaw administrative processes and customer communications

• Maintained organized records and filing systems

• Assisted with sales support and business operations Quicken Loans — Executive Mortgage Banker

January 2000 – December 2007

• Assisted clients with mortgage applications and loan options

• Built strong client and realtor relationships

• Managed loan processing and documentation

• Trained and mentored new mortgage bankers

• Consistently exceeded sales and production goals Education

• Oakland Community College — Associate Degree in Business Management

• Brighton Institute of Cosmetology — Licensed Esthetician Skills

Front Desk Operations • Patient Scheduling • Insurance Verification • Dental Office Experience • Medical Administrative Support • Customer Service • Appointment Scheduling • HIPAA Compliance • Microsoft Office & Google Workspace • Data Entry & Record Management • Billing & Payment Processing • Phone & Email Communication • CRM & EHR Software • Multitasking & Organization Certifications

• Esthetician License

• CPR & First Aid Certified

• Driver’s License

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