Efficient Admin & Customer Care Specialist with Leadership Potential

Leah Cunningham

Bessemer, AL, *****, 205-***-****, **********@*****.***

SUMMARY Highly organized and detail-oriented administrative and customer care professional with a Bachelor's degree in Applied Management and an Associate's in Office Administration. Possesses strong client support, communication, and scheduling skills developed through roles at a Community Action Agency and the Boy Scouts of America. Proficient in MS Office, time management, and fostering positive interactions. Eager to leverage extensive skills and organizational capabilities to enhance operational efficiency and client satisfaction for your team.

WORK EXPERIENCE

11/2023 – 12/2025 Administrative Assistant, Community Action Agency Bessemer, AL Directed front office operations, including client check-in and greeting. Managed and scheduled appointments, ensuring efficient client flow. Provided initial customer support, resolving client queries and concerns effectively.

Assisted caseworkers by utilizing MS Bookings and Appointment Works, and by systematizing client files.

08/2021 – 09/2023 Program Aide, Boy Scouts of America Vestavia, AL Led Cub Scout meetings, fostering engagement and participation among young members.

Communicated with businesses, parents, and personnel via phone, text, and email to coordinate activities and disseminate information. Maintained accurate information rosters for participants and volunteers. Organized, participated in, and promoted various events, including parades, camping trips, and fundraising initiatives to encourage interest and involvement.

EDUCATION

09/2007 – 05/2010 Grand Canyon University

BS, Applied Management

Phoenix, AZ

01/2003 – 05/2005 Lawson State Community College

AA, Office Administration

Bessemer, AL

SKILLS MS Office Organization

Active listening Time management

Team member Independent worker