Administrative Support & Data Specialist with 20+ Years Experience

************@*****.*** 252-***-**** *** N. Main St.

Robersonville, NC

Administrative Support Specialist

REN’A THIGPEN

PROFESSIONAL SUMMARY

Experienced administrative and customer service

professional with over 20 years of experience in data entry, office support, and virtual call center operations. Proven ability to manage student information systems, handle high-volume communications, and maintain

accurate records. Strong technical skills combined with excellent communication and organizational abilities. Entrepreneurial background with a history of successfully running a home-based business and delivering quality services across multiple industries.

EDUCATION

B.S. Communication & Technology

University of Phoenix

A.A. Business

University of Phoenix

Certificate, Library Media Technology

Brookdale Community College

WORK E X P E R I E N C E

Data Manager / Secretary

Martin County Schools, Williamston, NC 2022–Present

• Manage office communications, student

enrollment/withdrawals, and records

• Prepare report cards and monthly/annual

reports (PMRs)

• Provide administrative and clerical support

S K I L L S

• Data Entry (30+ years) •

Typing: 50 WPM

• Microsoft Office (Word,

Outlook, PowerPoint,

Publisher)

• Infinite Campus,

PowerSchool

• Canva, Adobe

Photoshop/Flash

• Customer Service & Call

Center Operations

• Office Administration &

Record Management

H OBBIES

Christian Fiction Writer

Song Writer

Singer/Recording Artist

Entrepreneur

ADDITIONAL EXPERIENCE

• Founder, M.R.T. Business

Solutions, LLC (since 1997)

• Self-published author (2

books)

• Songwriter/recording artist

(3 original songs)

Bus Driver

Martin County Schools, Williamston, NC 2015–Present

• Safely transport students for two schools on

daily routes

• Maintain safety, punctuality, and route efficiency Independent Agent (Business Owner)

Work-At-Home with Arise 2013–2022

• Operated a virtual call center providing customer service support

• Handled high-volume calls for major clients

across retail, travel, and telecommunications

• Delivered professional service, problem

resolution, and account support

Customer Service Agent

Work-At-Home with ACD Direct 2013–2016

• Processed donor pledges and provided

customer support

• Maintained accurate data entry and records

Library Clerk

Martin Memorial Library, Williamston, NC 2001–2003

• Assisted patrons, managed circulation desk, and

maintained materials

• Performed clerical and computer-based duties

REFERENCES

Available upon request

Contact this candidate