Remote Patient Advisor with Healthcare Operations Expertise
Resume:
** ***** ******, ********, ****** STATES, ***** • ***********@*****.*** •
JENNA DEMOSS
Remote Patient Advisor /Health Care Representative PROFESSIONAL SUMMARY
Experienced healthcare service professional with 10+ years of expertise in patient care support, pharmacy operations, and administrative management. Adept at delivering compassionate service and clear communication to diverse patient populations in fast-paced clinical and remote settings. Proven skills in insurance verification, medical billing, and Electronic Health Record (EHR) management. Recognized for empathy, active listening, and strong problem-solving abilities to resolve patient inquiries and streamline care coordination Pharmacy Technician with demonstrated knowledge of HIPAA compliance, confidentiality, and healthcare documentation standards. Highly adaptable, proficient in healthcare software and office applications, and committed to maintaining exceptional service quality in patient- centered environments.
Key strengths include:
- Empathy and patient advocacy
- Conflict resolution and de-escalation
- Medical terminology and documentation
- Insurance and claims management
- Data entry and EHR proficiency
- Team collaboration and leadership
SKILLS
Customer Service (Expert),
Pharmacy (Experienced), HIPAA (Skillful),
Medical Billing (Skillful),
Inventory Management (Skillful),
Microsoft Office (Skillful),
Problem Resolution (Experienced),
Schedule Management (Skillful),
Data Entry (Skillful),
Technical Support (Skillful), Oracle,
VMware, Windows Server,
Active Directory (Experienced),
VoIP (Expert),
Project Management (Skillful),
Quality Control (Skillful).
EMPLOYMENT HISTORY
CARE COORDINATOR Oct 2021 - May 2025
Carenet Healthcare Danville, IL
Coordinate with insurers for seamless healthcare
access, improving patient satisfaction.
Manage crises and emergencies, ensuring client safety and well-being.
Maintain accurate client records, enhancing care
continuity and quality.
Facilitate team communication, fostering a
collaborative care environment.
Streamlined patient intake processes, enhancing
efficiency and reducing wait times for healthcare
services across all departments.
Maintained open lines of communication with
clients, providing empathetic support and ensuring their needs were promptly addressed.
Streamlined patient intake processes, significantly enhancing efficiency and reducing wait times for
healthcare services across all departments.
Customer Relations (Experienced). REMOTE SERVICES
TECHNICIAN
Jun 2020 - Nov 2020
Support.com (Comcast) Danville, VA
PHARMACY LEAD
TECHNICIAN
Aug 2016 - Nov 2018
CVS PHARMACY Danville, IL
PHARMACY
INVENTORY
SPECIALIST
Apr 2015 - Aug 2016
CVS PHARMACY Westville Illinois
Guided customers on product features, enhancing
subscription value and satisfaction.
Resolved technical issues, improving customer
retention and service reliability.
Utilized analytical skills to identify customer needs, boosting service efficiency.
Collaborated with team to streamline support
processes, leading to faster resolutions.
Provided exceptional customer support, enhancing
user satisfaction and fostering loyalty through
effective communication.
Maintain patient profiles, tracking medication
history.
Respond to customer inquiries, providing support
and guidance.
Coordinated the preparation and shipment of
returns, optimizing inventory management and
minimizing waste of outdated medications.
Fostered a supportive environment by coaching and
supervising a team of 3 technicians, resulting in
increased productivity and morale.
Streamlined prescription verification processes,
enhancing accuracy and significantly improving
patient safety metrics.
Coordinated with healthcare providers to ensure
seamless medication management, strengthening
interdepartmental relationships and patient
outcomes.
Sorted and labeled merchandise, ensuring accurate
inventory management.
Monitored pharmaceutical supplies, reporting low
stock to pharmacists.
Maintained prescription records and performed
clerical duties efficiently.
Operated cash register, processing transactions with accuracy.
Ensured cleanliness of work areas and equipment,
promoting safety.
PHARMACY TECHNICIAN TRAINEE Jan 2014 - May 2015
CVS Health Westville, IL
SALES REPRESENTATIVE Aug 2012 - Nov 2013
ILLINOIS TITLE LOANS INC Champaign, IL
CASHIER Mar 2005 - Aug 2012
SCHROEDERS DRIVE-INN Danville, IL
EDUCATION
HIGH SCHOOL DIPLOMA Aug 2005 - May 2007
Midwest Christian Academy Normal, IL
ADDITIONAL INFORMATION
PROFESSIONAL ATTRIBUTES
- Exceptional customer orientation: Demonstrated ability to provide excellent service to diverse clients in clinical, technical, and sales environments.
- Confidentiality and compliance: Proven ability to handle sensitive patient information and healthcare documents with utmost confidentiality, adhering to HIPAA and regulatory requirements.
- Strong prioritization and multitasking skills: Experienced in managing high-volume workloads, prioritizing urgent tasks, and remaining organized under pressure.
- Outstanding telephone etiquette: Skilled at building rapport and communicating professionally with patients, providers, and colleagues over the phone.
- Team collaboration: Able to work effectively in fast-paced, team-oriented settings to achieve shared goals and support colleagues.
- Technical proficiency: Adept with medical software, Microsoft Office Suite, data entry systems, and remote customer support platforms.
- Adaptability: Quick to learn new systems and procedures, with proven flexibility in dynamic healthcare and service environments.
Handled customer inquiries and payments, enhancing satisfaction and efficiency. Managed medication packaging, ensuring accuracy and compliance. Operated cash registers, facilitating seamless transactions. Answered phones, resolving customer requests promptly. Supported pharmacy operations, contributing to team goals. Identified customer needs, crafted tailored proposals, enhanced service adoption rates. Prepared sales agreements, ensured compliance, streamlined transaction processes. Expanded client base through referrals, boosted sales pipeline, increased revenue streams. Ensured cleanliness of food prep areas, enhancing hygiene standards. Processed customer orders and payments efficiently, improving service speed. Prepared beverages and served orders, boosting customer satisfaction. Maintained stock levels at workstations, ensuring smooth operations. Adhered to health and safety standards, reducing workplace incidents.
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