Remote Administrative Specialist and Project Support Leader
Resume:
Eagle Mountain, UT
****************@*****.***
Julie Shaffer
Professional Summary
In my professional career, I’ve worked in various teaching, data entry, customer support, implementation and supervisory roles gaining valuable experience in training, tracking, analysis, process improvement, customer service and management. I have a strong background in resolving complex issues, improving processes, and providing training and support as a supervisor.
WORK EXPERIENCE
Isolved Talent Acquisition (formerly ApplicantPro) - Sandy, UT - Implementation Setups/Graphics Supervisor
OCTOBER 2023 to MARCH 2026
● Led a team of 7-10 implementation specialists in delivering solutions that exceeded client expectations
● Ensured effective communication between all parties involved in the implementation process
● Performed quality checks and provided feedback and guidance for improvement
● Identified opportunities for process improvement and introduced changes to enhance efficiency including creating and implementing a request submission process through Hubspot Forms
● Improved efficiency by at least 10% during my tenure through improved tracking, planning and incentive programs
● Developed strong relationships with clients through effective communication and exceptional customer service in creating the graphics and additional features for their SaaS system accounts
● Created comprehensive training guides, standard operating procedures (SOPs), and checklists for implementation tasks
● Designed and carried out proactive projects for updating client accounts to reflect product and package improvements
ApplicantPro - Eagle Mountain, UT — Setup Specialist SEPTEMBER 2020 to OCTOBER 2023
● Maintained implementation best practices, ensuring consistency and quality
● Mentored junior members of the implementation team, providing training
● Collaborated with sales teams to identify cross-selling opportunities within existing client accounts
● Utilized computer and SaaS system knowledge and skills in implementing solutions requiring third-party system integration, including video interviews, pre-employment assessments, payroll and onboarding systems ApplicantPro - Eagle Mountain, UT - Job poster
SEPTEMBER 2017 to SEPTEMBER 2020
● Managed multiple projects simultaneously while meeting strict deadlines for data entry tasks
● Identified opportunities for process improvement within the job posting workflow, leading to streamlined operations
● Ensured compliance with company policies and industry regulations regarding data privacy and security
● Trained new employees on proper procedures for accurate and efficient data entry
● Worked directly with clients to identify job posting practices to increase flow of quality applicants. Alpine School District - American Fork UT - Substitute Teacher/Teaching Assistant AUGUST 2014 TO SEPTEMBER 2017
● Taught as a substitute Teacher in grades K-12
● Completed a long-term sub assignment in a Kindergarten class for 4 months
● Worked at Frontier Middle School as a Teaching Assistant in the Science department. SKILLS
● Customer Support
● Client services
● Microsoft Outlook - Excel - Word - PowerPoint
● Google Workspace
● Communication platforms
● HubSpot
● Software implementation
● Leadership
● Staff training
● Team management
● Process Improvement
EDUCATION
Brigham Young University-Provo - Provo, UT — Bachelor of Arts in Dance Education JUNE 1990 to APRIL 1994
● Member of the Ballroom Dance Company - June 1990 to August 1993
● Taught and co-directed the BYU Youth Ballroom program from August 1993 to April 1994
Contact this candidate