Multilingual Administrative Professional with Banking Expertise

MAHESH CHITRASIRI

*** - *****, *** ******, ******, BC V3T 0S5 672-***-**** ****************@*******.*** Professional Summary

Detail-oriented professional with extensive experience in office administration, coordination, and customer service. Skilled in managing operations support, document handling, and internal communications. Proficient in front-desk operations, issue resolution, and providing exceptional customer service. Adept at working with diverse ethnicities and fostering an inclusive environment, collaborating with teams, and ensuring smooth workflow and operational efficiency in fast-paced settings.

Skills

Work History

Banking Advisor Royal Bank of Canada (RBC) Sep 2025 to date

Assist clients with everyday banking transactions including deposits, withdrawals, loans, mortgages, and bill payments while ensuring accurate and efficient service.

Respond empathetically to client inquiries and provide appropriate banking solutions, resolving concerns efficiently at the first point of contact.

Identify client financial needs and recommend suitable products such as savings accounts, credit cards, and lending solutions.

Built strong client relationships by delivering professional customer service and resolving banking inquiries promptly.

Manage operational and compliance risks by following established banking procedures, policies, and regulatory controls to protect client and organizational interests. Loan Advisor Spring Financial, Canada Feb 2025 - Aug 2025

Use persuasive sales techniques to highlight financial solution benefits, handle objections, and pre-close deals efficiently.

Maintain customer engagement by creating urgency, reinforcing value, and following up proactively throughout the sales cycle.

Conduct outbound calls to warm leads, qualify customers, and verify employment and credit status.

Listen to customer needs and recommend personalized financing solutions while building solution-based relationships.

Gather and organize customer documents for financial partners to fast-track pre-approvals, while staying updated on all Spring Financial programs.

Marketing Manager, Personal Banking Nation Trust Bank PLC Jan 2024 - Dec 2024

Develop and implement 360-degree marketing strategies that encompass digital, social, and traditional channels to enhance brand visibility.

Managed administrative and operational tasks related to marketing, including documentation, budgeting, and scheduling.

Provided office coordination and team support, ensuring smooth workflows between departments.

Assisted in data entry, record-keeping, and report preparation for key marketing projects.

Acted as a liaison between different departments, ensuring clear communication and streamlined operations.

Managing marketing budgets, allocating resources effectively and optimizing marketing spends to achieve maximum ROI.

Marketing Manager, Liability/Deposit Products Nation Trust Bank PLC Oct 2019 - Dec 2023

Develop and execute marketing strategies aligned with business goals and customer needs across digital, social, and traditional channels.

Oversaw administrative and operational functions, ensuring compliance with internal policies and procedures.

Scheduling & Records Management

Data Management and Reporting

Experience Working with Diverse Ethnicity and

Communities

Proficient in Microsoft Word, Excel,

PowerPoint, Canva, and Salesforce

Office Administration & Operations Support

Front Desk & Customer Service

Complaint Management & Issue Resolution

Policy & Procedure Compliance

Multitasking & Problem-Solving

Cross-Functional Communication and Collaboration

Customer Service Excellence

Managed customer inquiries, documentation, and complaint resolution, ensuring efficiency in banking operations.

Coordinated meetings, scheduling, and internal communications between teams.

Assisted in data organization and office administration related to financial services. Customer Experience Manager Nation Trust Bank PLC Feb 2019 - Sep 2019

Led customer experience initiatives to improve satisfaction, loyalty, and retention, while managing complaints and ensuring timely resolution across banking touch-points.

Delivered front-desk and operational support by handling multi-channel customer interactions, coordinating internal requests, and managing documentation and records. Channels Marketing Manager Nation Trust Bank PLC Oct 2012 - Jan 2019

Developed and executed strategic initiatives to optimize distribution channels, drive customer growth, and improve operational efficiency through strong administrative support. Marketing Manager Just In Time Group Feb 2012 - Sep 2012

Executed strategic sales initiatives to grow revenue and strengthen client relationships, while managing administrative operations to support business expansion. Asst. Manager (Siemens – IT Projects) Diesel & Motor Engineering PLC Apr 2010 - Jul 2011

Develop and deliver system integration and comprehensive solutions (e.g., ERP solutions), offering advanced consultancy services across diverse sectors including healthcare, telecommunications, manufacturing, utilities, media, public sector, and government.

Asst. Manager (Tata Vehicles) Diesel & Motor Engineering PLC Sep 2008 - Mar 2010

Achieving monthly and budgeted sales targets while ensuring the highest levels of customer satisfaction, aimed at maximizing divisional and company-wide profitability CRM Executive Diesel & Motor Engineering PLC Apr 2008 - Aug 2008

Managing customer satisfaction analysis, complaints resolution, regular competitor analysis, gap analysis, e- marketing/e-promotions, and overseeing the preparation of company newsletters. Management Trainee Diesel & Motor Engineering PLC Mar 2007 - Mar 2008

Participated in managerial training across departments including Mercedes-Benz, Chrysler, Tata, Siemens medical equipment, telecommunications, administration, human resources, and IT. Education

MBA Cardiff Metropolitan University, U.K. 2012 -2013

BSc (Information Systems) University of East London, U.K. 2022 - 2006

Professional Diploma in Marketing Charted Institute of Marketing, U.K

Diploma in Computer System Design Association of Computer Professionals, U.K.

G.C.E.(Advanced Level) & G.C.E. (Ordinary Level) Royal College 1987 - 2000 Accomplishments

Achieved significant growth in customer engagement through effective communication and process optimization across departments.

Successfully coordinated and led cost-saving projects, including an e-leaflet initiative with annual savings of approximately 6 million.

Actively contributed to improving customer satisfaction by enhancing branch operations and customer experience initiatives.

Participated in user acceptance testing and improvements for digital platforms, optimizing user experience and functionality.

Ensured compliance with industry regulations, contributing to timely adherence to Financial Consumer Protection Regulations.

Played a key role in streamlining office operations by assisting in the introduction of new branch architecture and operational guidelines.

Contributed to drafting comprehensive customer journey maps to improve internal processes and enhance service delivery across touch-points.

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