Executive Assistant and Bookkeeping Specialist
Resume:
Teresa Clairmont
***************@*******.***
https://www.linkedin.com/in/teresa-clairmont-315129a/
SUMMARY OF QUALIFICATIONS AND ACCOMPLISHMENTS
Demonstrated capacity to provide comprehensive executive and department support, performing a wide variety of confidential and complex administrative, technical, project and secretarial duties; excel at scheduling meetings, coordinating travel, and managing all essential tasks.
Strong customer service focus, working well independently and as a team-member.
Software expertise includes Microsoft Excel, Word, Access, PowerPoint, MSProject, Outlook and Visio as well as a variety of other email, spreadsheet, word-processing, database and drawing programs.
Highly focused and results-driven in supporting complex deadline-driven operations; effectively able to identify goals and priorities. Assisted with process improvements.
Office manager for a small business providing all administrative, HR and accounting functions
Strong analytical abilities to work efficiently with large data sets.
Analytical skills, research skills, ability to interpret data, ability to conceptualize and analyze information.
PROFESSIONAL EXPERIENCE
12/2024-12/2025 Took time off to care for ailing spouse. I am now available.
THIRD PARTY RISK MANAGEMENT COORDINATOR
Liberty Mutual Contract for LanceSoft Inc 4/2024- 12/2024
Aravo-Respond to assigned tasks such as accepting new 3rd party nominations, reviewing and accepting onboarding surveys, data entry-add new engagements, reassign Business Sponsors for assessments/engagements. Tested processes.
Sent out Assessment Reminders
Managed team email to help with onboarding, engagements and password resets.
Respond to Password Resets-reset in Aravo
Procurement Project Portal- Look up Contract Manager for Suppliers, Supplier Details, Team Assignment Details.
Teams - Updated TPRM Excel Spreadsheets, chat with Business Sponsors and Managers.
Used VLOOKUP to add information to spreadsheets from other sheets in Excel.
Used pivot tables to summarize and analyze data.
ADMINISTRATIVE ASSISTANT I
Liberty Mutual Contract for Axelon.12/2022-04/2023
Supporting the TPRM team with projects as needed.
Aravo-Respond to assigned tasks such as accepting new 3rd party nominations, reviewing and accepting onboarding surveys, data entry-add new engagements, reassign Business Sponsors for assessments/engagements. Tested processes.
Sent out Assessment Reminders
Managed team email to help with onboarding, engagements and password resets.
Respond to Password Resets-reset in Aravo
Procurement Project Portal- Look up Contract Manager for Suppliers, Supplier Details, Team Assignment Details.
Teams - Updated TPRM Excel Spreadsheets, chat with Business Sponsors and Managers.
Used VLOOKUP to add information to spreadsheets from other sheets in Excel.
Used pivot tables to summarize and analyze data.
ADMINISTRATIVE ASSISTANT II
Kaiser Permanente Contract for Rose International.03/2022-06/2022
Supporting the Resource Line by being the point of contact for patient transportation, brochures and information. Reviewed and responded to voice mail. Answered phone inquiries.
Maintained inventory by ordering additional stock and receiving shipments.
Supervised up to two volunteers daily.
Arranged transportation for patient appointments.
Performed various office functions as needed such as creating and maintaining Excel spreadsheets, responding to emails, printing mailing labels, opening and closing the office.
ADMINISTRATIVE ASSISTANT II
Kaiser Permanente Contract for Rose International. 09/2021-10/2021
Supporting the clinic by checking in participants, validating parking/issued bus passes,
pulling files and alerting the medical personnel.
Updated Excel tracking forms for attendance and parking/bus passes issued.
Assisted management by creating an air purifier maintenance schedule form.
11/2021
Supporting Surgery Scheduling
Review patient information in Epic to determine type and date of surgery required. Fill out hospital form to be faxed for scheduling.
RESEARCH ASSISTANT II
Kaiser Permanente Contract for Collabera Inc. 12/2019-8/2020
Supporting the SMARRT project by being the point of contact for participants in the study.
Calendar- Scheduling appointments, printing and mailing appointment letters and other important documents.
Updated Access database with appointments and other important data entry.
Maintained secure Excel spreadsheets with participant logs and ActiGraph data.
Supported the ACT Imaging project by verifying data in EPIC Medical Database, keeping data secure.
Using verified Excel list looked up and downloaded patient MRI images in PACS system. Reviewed images in RadiAnt DICOM Viewer.
ADMINISTRATIVE ASSISTANT IV
Kaiser Permanente Contract for Collabera Inc. 4/2019-11/2019
Supporting the Grants and Finance department.
Scanned and digitized 84 project files and cleared file room to make way for 2 new cubes.
Scanned and digitized165 HR files to Adobe PDF. Archived and cleared files from managers office.
Scanned and digitized 200 Project files to JPG format to be uploaded to a tesseract ocr system.
Organized, sorted and created filing system for 50,000+ survey files.
Created 3 custom forms for the department manager.
Cleared and shredded documents from retired manager’s office to free space.
Material Management for 4 floors with various supply rooms/cabinets and kitchen nooks.
Purchased and scheduled webinars on calendars while supplying documentation for expense reporting.
STAFF ANALYST
Boeing Contract for US Tech Solutions 11/2018-03/2019
Collecting and distributing information from various sources. By delivering relevant information, enable supervisors to analyze the performance of their respective teams and report status.
Create weekly/monthly PowerPoint decks for metrics on manufacturing quality, safety, employee training and certification as well as compliance.
Manage calendar to schedule and meet weekly with managers to validate staffing actuals to budget, discuss attritions, shift preference and cross training plans for staffing moves.
Coordinating with the first level manager requesting changes (addition, transfer, termination), and preforming data entry for updating the staffing Excel file for the team. Depending on the type of staffing change, submitting changes to Human Resources Management System (HRMS) and deliver a Move Memo to the affected employee(s).
SELLER SUPPORT ASSOCIATE
Amazon 07/2014-08/2018
Providing prompt and efficient service to Amazon Sellers and Merchants. Problem solving, coaching and then appropriate escalation of Sellers’ issues.
Effectively seeking solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Collaborating with other departments such as Customer Service, Merchant Investigations, or Payments teams as required resolving Seller’s issues and questions.
Coaching Sellers through one-on-one training and directions to self help pages for how to get the most out of their Seller Central application. Explained Excel sheets.
Subject Matter Expert for Specialties Team: Fresh, Wine and Fine Art. Proactively assisted with process improvements.
Updated Salesforce for new Seller account information.
ADMINISTRATIVE ASSISTANT/DOCUMENTATION SPECIALIST
Starbucks Contract for ResourceMFG 12/2013-07/2014
Supporting the Safety, Health & Environmental Manager at the Starbucks Kent Flexible Plant.
Using expert organizational skills to help organize physical and electronic documents for easy retrieval and data retention. Cleaned up over 2 Gb of duplicate or redundant files.
Archiving inactive electronic files, doing data clean-up, combining data into a standard format on the server share and implementing a standard organization format for the data.
Create charts, Excel spreadsheets and databases as needed for organizing and presenting data. Data entry as needed.
OPERATIONS SPECIALIST
Amazon Contract for Rylem 12/2012-11/2013
Help manage daily operational aspects supporting both the Amazon Merchant and Customer experience.
Using analytical and problem-solving skills, including the ability to recognize non-obvious patterns to research and collect data to resolve problem receive items by matching with the correct PO and Vendor.
Submitting tickets for correcting incorrect UPC barcode stickers and combining items with multiple product ID numbers.
Collaborating and communicating with team members to find the best process for working through these issues using the various software tools available. Assisted with process improvements.
Using Excel pivot tables to prioritize downloaded problem reports to maximize the cleanup process.
Reduced “problem receive” items by 70% by clearing over 50,000 receiving problems resulting in that merchandise being made available for sales.
SALES & MARKETING ASSISTANT
Panasonic Contract for Randstad 06/2012-11/2012
Create and run daily and monthly reports in Excel and SAP using macros and vlookup to expedite.
Data entry- process and log Return Authorizations for key channel partners exchange program
Operating Manual posting and record maintenance
Maintenance of pricing and discount tables in Excel. Exporting from SAP.
SAP order processing to include data entry, placing, expediting, and tracking
Web accessory research and maintenance
Edit Adobe PDF files, formatting, adding bookmarks and configuring for website upload. Insured correct spelling and grammar usage for final version.
Sales representatives and customer support
Maintain departmental logs (data entry) & department calendar
Research customer backorders, expediting and communicating updated ETA information.
CATALOG SPECIALIST
Amazon Contracts for Corestaff Services 01/2012-05/2012
Researching and categorizing video merchandise for the Digital Media department.
Responsible for protecting and enhancing revenue by ensuring the seamless flow of content to Amazon's digital stores, monitoring and maintaining operational performance, and working with clients to improve operational performance.
Responsible for proactive monitoring of digital ingestion and operational systems to identify and address issues that impact revenue generation or service levels. Data entry.
Using a wide variety of software tools to manage digital assets, troubleshoot and resolve issues.
Consistently improved content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers throughout the enterprise.
Leveraged relationships, automation, and new technology to improve cycle time, throughput, and yield of Instant Video titles from ingestion through distribution. Over 72,000 digital items and images were processed. This facilitated the release of a new Kindle Fire application for genre-based content rating as well as the foundation for new device releases in the near future.
Catalog support for Sports Collectibles. Responsible for supporting a key initiative in the Marketplace team data matching and ensuring categorization accuracy by using sound judgment and communicating actions with sellers to reporting key performance metrics.
Improved data quality by coordinating browse node clean ups. Identified opportunities to automate catalog data classification. Cleaned over 30,000 items.
Using ETL/SQL queries and other internal tools to mine data for accuracy, making corrections to website data classifications. Helped to automate the process using Word mail merge and macros to create interactive personalized queries.
CATALOG SPECIALIST
Amazon Contract for TRC Staffing 08/2011-12/2011
Support pricing and catalog quality functions in US books by approving pricing changes, analyzing data quality and correcting, ordering code information for a large data cleanup project.
Cleanup of manually created catalog corrections on brand codes, series accuracy and list price. Provide analysis of per-vendor data quality. Extensive use of Excel advanced features.
Classifying items into a complex hierarchical taxonomy. Reviewing and evaluating classification according to specific guidelines. Data entry as needed.
Responsible for specific daily projects along with monitoring and maintaining quality control of existing data. Assisted with process improvements.
TICKET COORDINATOR/REPORTING SPECIALIST
Microsoft Contract for Advantage Technical Resourcing 06/2010-04/2011
Working for HP at the Microsoft Data Center in Tukwila as the Site Services Ticket Coordinator.
Provided support for the Operations Manager and site services leads. Staff support included on-boarding and off-boarding employees and contractors submitting new-hire paperwork and access account requests. Ad hoc reporting for metrics, time on tasks and other information as needed for Excel spreadsheets or Power Point presentations.
Received requests through the tracking system, via email or telephone for assistance on server related problems including network, hardware and operating systems; determined severity of problems; troubleshoot & coaching users in resolving problems, resolved or communicated effectively to appropriate technical staff.
Ensured quality customer service to client users; provided proper and accurate feedback on technical problems; and coordinated communications between client and information technology staff. Assisted with process improvements.
Updated Team SharePoint with steps for triaging issues and for team events and accomplishments.
ACCOUNTANT- QUARTERLY TAX SPECIALIST
Worthen Jones Associates, Des Moines Washington 01/2009-03/2010
Performed full charge bookkeeping data entry for a variety of clients using QuickBooks software (AR, AP, Tax).
Tabulated expenses, with an attention to detail, using Excel spreadsheets.
Calculated and filed monthly, quarterly and annual taxes in a timely manner meeting deadlines.
Tracked customer information using ACT customer database.
Processed tax payments in client QuickBooks as well as reconciling liability accounts before uploaded backup version to Miaian database on website for client retrieval.
Entered billing data for accounting charges in company’s QuickBooks. General office duties included answering client inquiries, word-processing and filing.
TECHNOLOGY PROFILE
Microsoft Excel
Microsoft Word
Microsoft Visio
Microsoft Outlook
Microsoft PowerPoint
Microsoft OneNote
Access
SharePoint
SAP
QuickBooks
Adobe Photoshop
Adobe PDF
EDUCATION
ASSOCIATE IN APPLIED SCIENCE
Microcomputer Information Systems Specialist Program, Highline Community College, Des Moines, Washington GPA: 4.0, Graduated with Honors-Certificate in Microcomputer Information Systems
Phi Theta Kappa
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