Event Planning & Client Services Specialist

ELANJA F. HARDY

+832******* ● ********@***.*** ● Houston, TX 77082

Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems.Seeking to leverage skills and knowledge to contribute to team success.

EXPERIENCE

Event Planner Coordinator/Liquor Brand Ambassador Legendaire Distill Spirits, Houston, TX JAN '22 - PRESENT

● Managed event planning and execution using strong attention to detail and communication skills. Coordinated the selection of venues, catering services, helped organize information for the event, and other suppliers.

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● Provided creative solutions to challenges faced during the course of event planning process.

● Assist with display setup and breakdown for events.

● Interacted with customers to gather feedback and promote brand awareness.

● Represented the company's brand at industry events, expos, and trade shows. Customer Service Representative Meijer, Houston, TX JAN '20 - PRESENT

● Handled customer inquiries, concerns, and complaints in a courteous and efficient manner. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

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Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

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Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.

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Customer Service Representative SYKES, Houston, TX OCT '18 - JAN '19

● Answered 60 out of 70 inbound calls from customers inquiring about Walmart online orders. Assisted customers with placing an order, locating an order, orders not received by the estimated date, payment and refunds, cancellation, and adjusting their account.

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● Verify and Protect PPI, SPI, CPNI information.

Customer Service Representative & Advocate-4-Me United Health Group, Sugarland, TX SEP '15 - MAY '17

● Answered inbound calls from customers, members, and health care providers. Assist with enrollment, benefits and eligibility, billing and payments, scheduling, authorizations for treatment, prescriptions, claims, appeal issues, and explanation of benefits.

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Made outbound calls to locate or change doctors, schedule appointments, prescription or pharmacy issues, and claims.

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Conducted side-by-side silent monitoring for new trainees to identify any training gaps or new hire strengths and opportunities.

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● Verify and protect PPI, SPI, and CPNI information following all policies and guidelines. VISA and Passport Specialist CIBT, Houston, TX

JUL '15 - AUG '15

Answered inbound calls, assisting with inquiries and information on VISA and passport issues and travel internary.

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Understand travel document requirements, and utilize tools and resources to ensure efficient and timely processing.

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● Verify and protect PPI, SPI, and CPNI information according to policies and procedures.

● Engaged with customers, providing updates, follow-ups, and informing them of any status changes.

● Perform multitasks, navigate systems, and use Sabre Red Workspace simultaneously. Customer Service Representative & Revenue Management AT&T, Houston, TX Trained for daily, monthly, and yearly observations that are target objectives relative to work position and workplace.

JUL '00 - MAR '15

● Handled a high call volume of 80 to 100 calls per day. Answered calls for customers and business client requests or inquiries regarding telephone repair, AT&T products, service orders, billing, payment, and equipment.

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Made outbound calls for repair follow-ups, missed appointments, rescheduling appointments, and irate customers.

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● Verify and protect PPI, SPI, and CPNI information.

● Follow policies and procedures to ensure compliance

● Utilizes various operational systems to initiate and complete service orders, collections, and payment. Responsible for inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required.

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Organized office and outside events, as well as special events such as group birthday celebrations, promotions, and retiree parties.

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Graphic Designer Coordinator Print Marketing Concepts, Houston, TX FEB '95 - JUL '00

● Compose, design, print, and distribute production layouts for over 70 weekly TV magazines. Responsible for downloading and distributing the electronic composition of TV magazines, and daily entertainment pages.

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Executes various aspects of production, including scanning, digital retouching, age editing, special effects, file manipulation, and layout.

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Received and made calls to the marketing manager with any questions concerning the transmittal or composition of ads.

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● Monitor the progress of all assigned projects.

● Responsible for daily deadlines.

● Assisted in proofreading.

● Quality Control.

EDUCATION

Troy State University, AL

DEC '87

Troy State University in Medical Technology

St. Jude Educational High School, AL

MAY '84

High School

SKILLS

Microsoft Office Outlook Word Excel Power Point Avaya system Macintosh Operating systems Sabre computer system Customer Relationship Management Event planning Salesforce Servicenow System

CERTIFICATIONS

Texas TABC Certificate

REFERENCES

References available upon request

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