Technical Support Specialist with 5+ Years Experience

Summary

Highly skilled and dedicated Technical Support Specialist with over 5 years of experience in providing exceptional support to customers and resolving complex technical issues. Adept at troubleshooting, diagnosing, and resolving technical problems with hardware, software, and network systems. Excellent communication and interpersonal skills with a proven ability to deliver high-quality customer service.

Technical Skills

Operating Systems: Windows, macOS, Linux

Hardware: PC assembly, peripheral installation, troubleshooting Software: Microsoft Office Suite, Adobe Creative Suite, various CRM systems Networking: LAN/WAN, VPN, TCP/IP, DNS, DHCP

Tools: Remote desktop applications, ticketing systems (Zendesk, ServiceNow), diagnostic tools Programming: Basic knowledge of Python, Bash scripting Experience

InMotion Hosting Remote

Technical Support Specialist 01/2015 - Present

Provide first and second-level technical support for over 500 end-users. Diagnose and resolve hardware and software issues through remote desktop tools and on-site visits. Maintain and manage user accounts in Active Directory and Office 365. Implement and manage network configurations, including routers, switches, and firewalls. Create and update documentation for troubleshooting procedures and user guides. Conduct training sessions for new employees on software and hardware usage. Collaborate with development teams to identify and resolve recurring technical problems. Leapforce Remote, CA

Search Engine Evaluator 01/2012 - 12/2014

Evaluated and rated the relevance and accuracy of search engine results based on specific guidelines. Analyzed user queries to understand intent and ensured search results matched user expectations. Provided detailed feedback on search result quality and offered suggestions for improvement. Utilized proprietary tools and platforms for evaluations and submissions. Maintained up-to-date knowledge of evaluation criteria and search engine algorithms. Identified and reported bugs and anomalies in search results, aiding technical teams in troubleshooting. Consistently met productivity targets, performing an average of 60 evaluations per day. Education

Daytona State College Daytona Beach, FL

A.S Degree Computer Information Systems 01/2020

Analyze computer oriented operating procedures. To learn Linux fundamentals and Python language. To learn how to read, update, and write SQL queries. To troubleshoot information technology equipment and manage support information for users.

Florida State College Jacksonville, FL

Generation IT Training Program 02/2019

CompTIA IT Fundamentals (ITF+)

Demonstrated exemplary skills in equipment set up, hardware installations, mass software installations, problem solving strategies, and team building.

Louis Hill

323-***-**** ************@*****.*** Jacksonville, FL

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