Salon Manager with 20+ Years Leadership Experience

EDUCATION

OSCAR TIENDA

Dallas, TX ***** 469-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Dedicated Salon Manager bringing 20+ years of progressive experience in industry. Expertise in business development and marketing. Collaborative team player; excels in fast-paced environments. SKILLS

• Employee Recruiting • Special Assignments

WORK HISTORY

General Manager, 02/2023 - Current

Madison Reed - Highland Village, TX

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

• Developed and implemented strategies to increase sales and profitability. Salon Manager, 01/2020 - Current

JCPenney Salon - Fairview, TX, USA

• Oversaw salon employee performance, facility cleanliness and sales.

• Worked to continuously increase salon business through effective sales, service and operations policies.

• Controlled inventory by tracki11g expenses, purchases and shelf stock.

• Provided staff coaching, mentoring and consultation to enhance performance and professional development.

• Scheduled employees to maintain adequate coverage during business hours.

• Coached and trained employees to optimize performance and achieve demanding business objectives.

• Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies. Sales Manager/Salon Market Trainer, 10/2006 - 01/2020 ULTA - Dallas, TX, USA

• Handled customer relations issues, enabling quick resolution and client satisfaction.

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

• Identified, hired and trained highly qualified staff by teaching best practices, procedures and sales strategies.

• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. Cosmetologist: 08/1989 Guthries – Grand Prairie, TX

Contact this candidate